As the firebreak lockdown comes to an end, our services and facilities will be ready to welcome you back on Monday 9th November. You can find the opening times of our centres here.
We are following Covid-19 Guidance set out by Welsh Government and UK Active across our services and facilities to help keep you and our other customers, staff and volunteers safe. You can find the measures we have in place and the guidelines you will need to follow here.
We take your safety very seriously and have worked hard to make our facilities a safe environment. If you’re nervous about coming back, please contact us. We can either talk you through the safety measures we have in place or we can organise a member welcome for you to meet our team and look around.
When we reopen, you will notice one main change to our services, as organised indoor group activities for people aged 11 and over are now limited to a maximum group size of 15. This will affect our group exercise classes and some of our other indoor activities.
You can find an update on our services below and we look forward to welcoming you back.
Book online or by downloading the pink Newport Live Bookings app.
Memberships and Direct Debits
If your membership or Direct Debit was live at the time of our closure, your Direct Debit will have been collected on the 1st November 2020 at a reduced price (we have credited you for the closure period during October and reduced availability in November) and your membership will be reactivated from Monday 9th November.
If your membership was frozen at the point of our forced closure your membership will continue to be frozen until the agreed date. If you're ready to return please don't hesitate to get in touch and our team will be more than happy to unfreeze your membership early.
If you are currently utilising the Active Gwent membership, this has now been extended until December 2020. As per the Welsh Government's latest announcement, local lockdown restrictions have now been lifted meaning you can return to Newport Live should you wish. Alternatively, you can continue to use the facilities in your local area if you would prefer.
Group Exercise Classes
Group exercise classes will be available at Active Living Centre, Newport Centre, and the Geraint Thomas National Velodrome of Wales and the Regional Pool & Tennis Centre at Newport International Sports Village.
Due to changes in guidelines from Welsh Government, the maximum capacity of classes has been reduced to 15. However, we are putting on additional classes where we can to ensure we can support you with your health, wellbeing and keeping active at your favourite session.
Members can book classes 8 days in advance and Pay & Play users 4 days in advance.
Waiting Lists
We have now introduced waiting lists for our classes. If the class you want to take part in is full, join the waiting list and you’ll be notified if a space becomes available.
If you are due to take part in a class and can no longer attend, please ensure you cancel your place so another customer can take your place.
Gyms
Gyms are re-opening at Active Living Centre, Newport Centre, and the Geraint Thomas National Velodrome of Wales and the Regional Pool & Tennis Centre at Newport International Sports Village. Sessions at the gym are available throughout the day and continue to require you to book in advance. Members can book the gym 8 days in advance and Pay & Play users 4 days in advance.
Book NowCycling
Track Cycling
Track Cycling will return from Thursday 12th November. Our Return to Track session is available for Stage 3 riders and above.
Children’s Cycling
Children’s Cycling will return on Sunday 15th November and subsequent Sunday’s with the same session as before the firebreak lockdown.
Book NowSwimming
Lane Swimming
Lane swimming will be available at Active Living Centre and the Regional Pool & Tennis Centre at Newport International Sports Village. You will need to book a lane relevant to your swimming speed. Sessions will be a maximum of 60 minutes of pool time to allow our staff to clean.
Customers will be required to arrive swim ready as lockers and changing cubicles will continue to be unavailable. Customers will be dedicated a 2-metre area on poolside to undress and store equipment.
Members can book swim sessions 8 days in advance and Pay & Play users 4 days in advance.
Family Swim
Family Swim sessions will be available at the Teaching Pool at the Regional Pool and Tennis Centre at Newport International Sports Village. Our family fun swim sessions are suitable for families with children under the age of 8 looking to enjoy the pool, practice their swimming and have fun in a friendly, safe environment. Our weekday sessions are perfect for pre-schoolers!
More details here
Swimming Lessons
Swimming lessons will return from Monday 9th November as per before our closure. We will be following guidance from Swim Wales and swimming lessons for children under 11 are unaffected by the new guidance which limits indoor group activity to 15 people.
If your membership or Direct Debit was live at the time of our closure, your Direct Debit will have been collected on the 1st November 2020 at a reduced price (we have credited you for the closure period during October and reduced availability in November) and your membership will be reactivated from Monday 9th November.
If your membership was frozen at the point of our forced closure your membership will continue to be frozen until the agreed date. If you're ready to return please don't hesitate to get in touch and our team will be more than happy to unfreeze your membership early.
The City of Newport Swimming Club and Newport Live ISP
The City of Newport Swimming Club will return on Monday 9th November. Your coaches will contact you directly to confirm any changes to your sessions.
If your membership or Direct Debit was live at the time of our closure, your Direct Debit will have been collected on the 1st November 2020 at a reduced price (we have credited you for the closure period during October and reduced availability in November) and your membership will be reactivated from Monday 9th November.
If your membership was frozen at the point of our forced closure your membership will continue to be frozen until the agreed date. If you're ready to return, please don't hesitate to get in touch and our team will be more than happy to unfreeze your membership early.
Tennis
Courts
Tennis courts are available via booking only for a maximum of 4 people for 50 minutes. Members can book courts 8 days in advance and Pay & Play users 4 days in advance.
Tennis Lessons & Socials
The tennis lesson programme and tennis socials will return from Monday 9th November.
If your membership or Direct Debit was live at the time of our closure, your Direct Debit will have been collected on the 1st November 2020 at a reduced price (we have credited you for the closure period during October and reduced availability in November) and your membership will be reactivated from Monday 9th November.
If your membership was frozen at the point of our forced closure your membership will continue to be frozen until the agreed date. If you are ready to return, please don't hesitate to get in touch and our team will be more than happy to unfreeze your membership early
Other Services
Tots
Tots activities will return at a later date and details will be confirmed as soon as we are able.
Court Hire
Court hire is available for badminton, table tennis, tennis and pickleball; we are unable to hire rackets and equipment for court hire so please remember to bring your own. Customers can purchase equipment at our Receptions including balls and racquets.
Clubs, Groups, Bookings and Room Hire
Outdoor Block Bookings will continue as they were prior to the firebreak lockdown from 9th November 2020. The bookings team will contact all current indoor bookings customers to clarify the restriction of 15 people (aged 11 and over) to your booking and how that may impact your sessions. However each club should look to their governing body for full guidance on how the restrictions effect their sport or activity. For more information contact bookings@newportlive.co.uk
Café
The café at the Regional Pool and Tennis Centre at Newport International Sports Village will be open with limited seating available. The size of your group must not exceed 4 if you do not live together.
The Riverfront Theatre & Arts Centre
Whilst our main theatre programme will not be going ahead, we are hopeful that The Riverfront Theatre & Arts Centre will reopen this year as we look to introduce alternative ways to entertain people, including during the festive period, as well as to help you get creative and support your physical and mental wellbeing.
In the meantime, please follow our social media channels where we'll be sharing performances and other creative activities from other fantastic organisations for you to try.
www.facebook.com/theriverfront
More Information
If you require more information, we recommend that you try our FAQs before you get in touch.
View FAQS
If you do need to contact the team, please email enquiries@newportlive.co.uk or call 01633 656757.
Thank You
We’d like to thank all of our customers for your positive feedback and support.
As Newport Live is a non-profit distribution organisation and charity, we are very grateful for your continued support. You can find out how you can support us at www.newportlive.co.uk/support-us
We look forward to seeing you very soon!
