Why is Newport Live opening an interim centre?

We are opening an interim well-being and physical activity centre, ahead of the closure of Newport Centre at the end of March 2023, to ensure we can continue to deliver physical activity and well-being activities in the city centre.

When will the interim centre open?

We are planning for the centre to open on 1 April 2023, however, dates will be confirmed as soon as we can and before Newport Centre closes.

Where will the interim centre be located?

It is located opposite Newport Train Station next to Admiral House. It is formerly the location of the Gym Group and is just a ten-minute walk from Newport Centre.

The address is: Unit B7, Station Quarter, Cambrian Centre, Cambrian Road, Newport NP20 4AD.   

Entrances to the new centre are on:

  • Cambrian Road
  • The Plaza, off Queensway Road
  • Via the private car park entrance on Station Street
How will I access the interim centre?

 We are currently reviewing all the details. However, we will install access control which would be accessed by your Newport Live membership card. The usual booking process via our website, app and via our teams will apply. The booking opportunities will be confirmed and made available for customers during March.

Is the new centre accessible by foot and public transport?

Yes. The centre is approximately a 5-minute walk from Newport Bus Station and a 3-minute walk from Newport Train Station. The centre will be accessible with a lift available from the Cambrian Road entrance.

Please check Newport Bus Timetables, or your local provider for information on routes to the centre.


Is there a safe place to park my bike at the new centre?

Yes. The location will be confirmed as soon as we can and before Newport Centre closes.

Will there be car parking facilities available?

Yes. Free car parking will be available on-site with spaces for 56 cars. This will be managed with an Automatic Number Plate Recognition (ANPR) solution for members, who will book their vehicle in at the centre. The exact management and length of stay will be confirmed ahead of opening.


What facilities will be available at the new centre?

The centre is three times the size of the Newport Centre gym and will have a wide variety of new and familiar cardiovascular and functional training equipment. There will be a bespoke free weights area, a group exercise area for high and low-intensity classes and indoor cycling. There’ll be something for everyone!

Our team will be available to welcome you into our dedicated social area and guide and support you on your fitness journey. Tailored personal support and 1 to 1 sessions will also continue for our members. There are also new consultation rooms available for specialist use.

The changing rooms will offer lockers, showers, and vanity areas. An accessible changing space will also be available. A 20p coin is required for the lockers, which will be returned.

Station is a cashless venue, please pay by card or contactless device for all refreshements and activities.

I’m currently a member at Newport Centre, what will happen to my membership?

All Newport Live members including those that use Newport Centre will continue as per the current membership Terms & Conditions.

We will be welcoming existing members to a preview of the interim centre once we are able to and will confirm the details in March.

Will I have the same help and support at the interim centre to help keep me on my fitness journey?

Yes. The benefits of membership at Newport Live will continue, this includes access to Gym, Swim, Classes and Racquet Sports as well as personal support. We will be announcing more in the weeks ahead including opening times and timetables. Please ensure the information we hold on our system is correct, this includes your email address so that we can keep you informed.

Will all group exercise classes at Newport Centre relocate to the interim centre?

No. Some group exercise classes will relocate to the interim centre. Some classes will relocate to Newport International Sports Village, and the Riverfront Theatre & Arts Centre. The usual booking process via our website, app and via our teams will apply. These booking opportunities will be confirmed and made available for customers during March.

View Timetables

I attend the National Exercise Referral (NERs) programme at Newport Centre, where will this be relocated?

The National Exercise Referral (NERs) programme will continue at the interim centre and at other Newport Live centres. The NERs programme is operated by Aneurin Bevan University Health Board colleagues, your NERs instructor and Newport Live colleagues will be able to provide advice and guidance once these details have been confirmed. A timetable will be published and circulated as soon as we can and before Newport Centre closes.

Will Active Tots continue?

 Yes. Active Tots sessions will continue at other venues which means there could be a change to the equipment and toys available. A timetable will be published and circulated as soon as we can and before Newport Centre closes.

Will there be a sports hall in Station?

No. Unfortunately, we do not have the space available to offer court hire and racquet sports. These can be accessed at the Newport International Sports Village or at the Active Living Centre. You can find out more here: or book here:


Who can I speak to about my Newport Live membership?

Please speak to one of our reception team who will be happy to help you. Alternatively, speak to our customer service team on 01633 656757 or email

For information on Newport Live memberships please visit Membership & Pricing | Fitness membership for everybody at Newport Live.

For information on the terms and conditions of your membership please visit: Terms & Conditions | Newport Live.


Do I have to be a member to use Station or any of Newport Live facilities?

No. You can simply Pay & Play to attend any of our gyms, swim, and classes and to access our facilities.

You will need to register your details for a Newport Live card and for easy access to online booking and payment. You will also need to attend a Member Welcome.

Register for Pay & Play online here: Join@home with Newport Live (

Find out more information and book a Member Welcome here: Newport Live | 1 to 1 Training and Personal Support


How do I find out more information about Station?

You can find out more information about the interim Well-being and Physical Activity Centre here: Well-being and Physical Activity Centre.

We have also put together some FAQS that will be updated as we progress with the opening of the interim centre which can be viewed here.

How can I pay for activities or refreshments at Station?

How can I pay for activities at Station?

Station is a cashless venue.

Please pay by card or contactless device for activities and refreshments.

Due to the popularity of some sessions and classes we recommend booking via our Newport Live App or our website prior to turning up for an activity, to avoid disappointment.

A 20p coin will be required for the lockers which will be returned after use.

bookings & Newport Live Card

How do I book a session?

All classes and activities need to be booked in advance which can be made easier by booking online via our app and website. To ensure your online account is set up visit: Online Booking

If you are already a Newport Live member, you should have received an email with details on how to reset your pin number. 

If you need help setting up your account, please email

How do I get the Newport Live app?

If you have an online account or have previously received a Newport Live card, booking is easy via our Newport Live app available for both apple and android.  Download it here

Click here to see our videos with more details on how to set up your Newport Live app. 

Can I use the facilities if I’m not a member?

Yes, with Pay & Play you can book online and pay for your class or session individually. You will still need an online account and Newport Live card.

How do I get a Newport Live card?

If you do not have a card, you can set up your account online here  

On your first visit please collect your Newport Live card from reception. You will also be required to have your photograph taken. You will also need to attend a Member Welcome before you use the gym. 

How do I get a replacement Newport Live card?

If you have previously had a card that has been misplaced, please email Please include your name, postcode, date of birth and customer number if you have it. Please also let us know which of our sites you will be visiting so we can ensure your card is ready at reception for you to collect when you arrive for your first visit. You may also be required to have your photograph taken if this is not already on our system.  

Can I cancel a session?

A session can be cancelled upto 24hours in advance of the start time of the session.

Unfortunately a refund or a transfer to a later session is not possible within 24hours of the start of the session, the session is charged in full. 

If you are a Newport Live member, please refer the Membership Terms & Conditions, cancellation may differ dependant on the session booked. 

Membership Terms & Conditions

Newport Live App

What can I book using the Newport Live app?

You can book a range of activities on the Newport Live app including-

•    Gym sessions
•    Personal support
•    Exercise classes
•    Public Swim and Family Swim sessions
•    Tennis Courts
•    Adult Tennis sessions
•    Track Cycling
•    Children’s Cycling
•    Badminton and Table Tennis courts

You can also use the app to access Home Portal to view your child’s swimming lessons and track their progress.

I’ve downloaded the app what do I do next?

Make sure you’ve added our 3 clubs to your app, Active Living Centre, Newport Centre and Newport International Sports Village then to keep up to date with our service updates make sure your receiving ‘Push Notifications’ for ‘all my clubs’. Lastly, you’ll need your email address and 4-digit pin to log in.

I’ve never received or I can’t remember my 4-digit pin

Please follow the below link to reset your pin. You will be prompted to enter your email address and may be requested to enter your Member ID. Please note your email address will need to match that held on your account with us. Your Member ID is not the number on your green or grey Newport Live card.

Why am I being asked for a Member ID?

When resetting your pin you may be prompted to enter your Member ID.  This means we have 1 or more account registered against the email address you’re trying to use and we simply need to know which account you’d like to reset

I’m being asked for my Member ID, where can I find this number?

Please note this isn’t the number on your green or grey Newport Live Card. Your Member ID can be found on your welcome email or alternatively if you don’t have this email or require the Member ID for a family members account please email confirming the full name, date of birth and postcode of the account requiring a new pin.

Can my email address be used against 1 or more account to book via the app?

Yes, your email address can be used against a number of accounts, you will simply need each accounts Member ID when requesting or resetting the pin

I am unable to book a tennis or badminton court using the app

If you are unable to book a session on the app which you should have access for please call the team on 01633 656757 who will be able to help you. 

How far in advance can I book activities on the app?

Members can use the app to book activities 8 days in advance. Pay and play customers can book 4 days in advance.

How do I switch venues on the Newport Live app?

You can select and toggle between venues my going into ‘Menu (three horizontal lines)’ and clicking on ‘My Clubs’.

What do I do if I have forgotten my pin?

You can request your Pin on the app by scrolling to the bottom of the page and selecting ‘Forgotten Your Pin.’ You will then be prompted to enter your email address.

Still having problems with the app?

This could be due to a number of things including:

  •  An unpaid amount on your account
  • Unpaid amounts on linked account
  • A cancelled membership
  •  An update is required for your membership
  • An incorrect email address is held in our records

Please contact us on 01633 656757 or email if you are having any of the above issues.

I’m already booked for a session but I want to book for someone else ie family member

Due to Track, Trace and Protect we need the details of each individual due to attend our sessions. For this reason you will be unable to book multiple sessions using your account. If you have the additional persons account details please log out of your account on the app and log in using the additional persons details.

I’ve forgotten which activities and sessions I’ve booked

When logged into the app with your account select the ‘My Booking’ tiles to view your upcoming activities 

Can I cancel my activities and sessions using the app

Yes, you can cancel your activities and session up to 30 minutes before the activities or sessions start time.

facilities & opening times

What time are the facilities open?

You can find our opening hours here


Can I join as a member?

Yes, you can join as a member, more details of what our membership includes can be found here

Who can I speak to about my Newport Live membership?

Please email and speak to one of our team who will be able to help you with any queries.  

Do I have to be a member to use Newport Live facilities?

No, with Pay & Play you can book online and pay for your class or session individually. You will still need an online account and Newport Live card. 

Are you still offering 3 day passes?

Yes, more information on the 3 day free pass can be found here 

personal support

Is personal support available? 

Yes - You can find out what personal support we currently offer here

To help support your workout and improve your wellbeing at home, outdoors or with us at our centres, we have launched our Healthy and Active app. Provided by Technogym MyWellness, the app will let you manage your training programme, record your body measurements, access online workouts and get training support from our instructors. 


Exercise Classes 

Where will exercise classes be available?

Classes are available at Station, the Geraint Thomas National Velodrome of Wales, Active Living Centre, the Regional Pool and Tennis Centre and the Riverfront Theatre and Arts Centre.

Which exercise classes are available?  

We have changed our timetable but lots of your favourite classes will still be available including Indoor Group Cycling, Yoga and Zumba.  

Classes must be booked in advance.  

Members can book classes 8 days in advance and Pay & Play users 4 days in advance.   

You can find our timetable and book here or via the Newport Live app  


Will the Indoor Group Cycling Virtual Studio be available? 

Yes, the Indoor Group Cycling Studio is available for virtual and instructor led classes.

I am unable to attend an exercise class, how do I go about cancelling my place?

Members can cancel via Connect or using the Newport Live App (the pink bookings app) up to 30 minutes before a classes start. Login into your account, find the class you were due to attend and click ‘Cancel’. You will then be removed from the waiting list. 

If you are no longer able to attend a class, please cancel as early as possible as places in exercises classes are limited, so another member / pay and play user else can take your place. 

You can cancel your place using Connect, via the Newport Live App (the pink bookings app), by calling 01633 656757 or by emailing 

How do I update my contact details?

If your contact details are incorrect on our records this may stop you from receiving notification emails or calls that a space has become available in your chosen class, please get in touch with our Contact Centre by calling 01633 656757 or email 

How can I book classes at the Riverfront Theatre and Arts Centre?

You can book classes as you normally would. Either via our website, our Newport Live App, speaking to our Customer Services team or with any of our reception teams.

Don't forget that you'll need to add "The Riverfront" to your "My Clubs" tab on the App.

Are there showering facilities available at the Riverfront Theatre and Arts Centre?

There are no showering facilities available at the Riverfront. Accessible male and female WCs are available.


Which gyms will be available? 

Gyms are available at Newport Centre, the Geraint Thomas National Velodrome of Wales, Active Living Centre and the Regional Pool and Tennis Centre. 

Our gym at the Regional Pool & Tennis Centre has additional Technogym equipment including Biocircuit - a brand new 30-minute workout tailored to you. The equipment adapts to your body and guides you as you progress. 

How do I book for the gym? 

Sessions at the gym must be booked in advance. 

Members can book the gym 8 days in advance and Pay & Play Users 4 days in advance.  

Book online or via the Newport Live app  

Will the free weights room at the Geraint Thomas National Velodrome be available? 

Yes, the free weights area at the Geraint Thomas Velodrome is available for prebooking following the above process.  

How old do I need to be to use the gym? 

Children aged 11-13 can use the gym but must be accompanied by an adult. 

Children aged 14 and over can use the gym unaccompanied. 

Please note that parents/children who want to use the gym must provide proof of age such as a passport or birth certificate when using our gyms/facilities to ensure that age restrictions are being adhered to. 


Where is swimming available?  

Swimming is available at the Active Living Centre and the Regional Pool & Tennis Centre.   

The pool at Newport Centre will remain closed. 

As public swimming is lane swimming only swimmers must be confident in deep water and be able to swim 25m lengths.  

Do I need to book for swimming?  

Yes, swimming must be booked in advance.   

The main pools at both venues will be lane swimming only. You will need to book a lane relevant to your swimming speed as there will be no overtaking. Sessions will be a maximum of 60 minutes to allow our staff to clean.       

Members can book swim sessions 8 days in advance and Pay & Play users 4 days in advance.   

Book online or via the Newport Live app   

What are the free swimming times? 

 Details on free swimming can be found here.  

family swim

How deep is the pool?  

The shallow end is 0.5m deep which gradually increases to 0.8m. Entry to the pool is via steps with a handrail if using the shallow end or via a pool ladder at the deep end.   

Can I bring my own equipment?  

Only goggles, arm bands and flotation rings are currently permitted.   

How long is my swim session?  

You will be able to swim for 1 hour with 15 minutes for changing afterwards.  

Can children swim unsupervised?  

Children should be supervised as per our child supervision guidelines found here.  

Do I need to book in advance?  

Yes, these sessions must be booked in advance on our website or via the Newport Live app


Can I bring a pushchair into the pool area?  

No, pushchairs are not allowed and should be left in your vehicle where possible. If you are walking to site our reception team will store your pushchair for you to collect after your swim.   


How do I sign my child up for swimming lessons? 

If you're looking to join our swimming lesson programme, please sign up to our mailing list here: Newsletter Sign Up | Stay up to date with Newport Live where we'll be sharing upcoming spaces in the programme.

Additional swimming lesson information

Swimmers will need to come swim ready and wear their swimming costume under their clothes. 

All parents/guardians are advised to use the NHS QR code at the front entrance/foyer to check in for test and trace purposes. 

Active Living Centre 

Parents and children can queue in the café area 5 minutes before the start of a lesson. 

The Leisure Concierge will meet the children in the café and will issue each child with a box ready to take their belongings poolside and then escort them to the pool where they will hand them over to their swimming instructor. 

All swimmers can use the changing room after their swim. 5 minutes before the end of a lesson one parent per child may access the changing room to support their child if essential. We ask that you only use them if it is essential as space will be limited and you may have to wait. Poolside changing will continue to be available. 

Staff will sanitise any returned boxes and clean the area to ensure it's ready for the next lesson. 

Bubbles, Splash and Academy Lessons in the Teaching Pool (Regional Pool and Tennis Centre) 

Parents will be able to take their children to meet the Leisure Concierge at the entrance to the teaching pool changing rooms where children will remove their shoes and they can assist with their child changing if required. 

Parents will be met by the leisure concierge at the end of the lesson to collect children and be shown to designated changing area. One parent per child may access the changing room to support their child if required. If you normally swim with your child, you will be able to use the changing facilities following your swim. 

We ask that you only use them if it is essential as space will be limited and you may have to wait. Poolside changing will continue to be available. 

Lessons in the Main Pool (Regional Pool and Tennis Centre) 

Swimmers in the main pool will be required to change pool side after their swim.  

Before your child's lesson
Parents and guardians will be able escort their children to reception where they will be met by a member of our leisure team. 

After your child's lesson 
At the end of the lesson, children will leave the pool via the side exit (adjacent to the outdoor play area). Parents are able to enter to help children change poolside if this is essential.  


We will, of course, continue to review the requirements and safety measures that we have in place, however, if you are unhappy with the current guidelines we are happy to freeze your place in our swimming programme and to welcome you back to lessons when you’re ready.   

If you would like to speak to a member of our swimming team to discuss this in more detail, please contact 01633 656757 or    

Spectator viewing information for the Regional Pool & Tennis Centre Teaching Pool

From October 3rd, we will be introducing a viewing schedule that will enable a parent or guardian the opportunity to view a lesson and see the progress children are making in the water.

To ensure we are aligned to the teaching pool capacities viewing of the lesson programme has been created on a rotational basis. The viewing schedule will enable a parent the opportunity to view a lesson on a 5-week rotational basis. However, due to the capacities of the teaching pool environment one adult per swimmer will be able to view the swimming lesson.

The viewing schedule will align with your child’s advertised swim teacher, the schedule for the first three weeks is below.


Group Number

Swimming Teacher – Teaching Pool










Group 1










Group 2










Group 3









There are no changes to the current arrival or end processes of swimming lessons, however, if it is your lesson to spectate, please wait at the usual drop-off point, when you arrive with your child for their lesson if you are scheduled to view, the Swim Teacher will call you forward to take a seat in the teaching pool area.

Thank you for your continued support and patience regarding the re-introduction of spectators to our teaching pool environment.

Tennis lessons

How do I enrol my child onto tennis lessons?

Email or call 01633 656757 and the team will be able to advise you on available sessions.  

Are changing rooms and showers available?

Yes, changing rooms and showers are available.   


Are spectators allowed?

Yes, viewing of children's tennis lessons is permitted from the café.

The coaching team will be registering each child into their lesson by the Tennis Lesson Meet and Greet area located by the accessible car parking bays.


Do I need to bring my own equipment, or can this be hired?

Wherever possible please bring your own racquet. Racquets will be available if required. We will have a limited stock of racquets available for sale from £20. 

Here are the tennis products we sell


Do I need to bring my own equipment, or can this be hired?

You will need to bring your own bike and equipment.

Hire bikes are available and are included in most of our beginner’s sessions, please call 01633 656757 to book.

Can I attend a session if I attend another velodrome?    

If you have been accredited by another velodrome, please call 01633 656757 to speak to our Track Development team who will be able to advise. You MUST do this in advance of booking. No riders will be allowed access unless they have prebooked a session.   

Can my accreditation at the velodrome be transferred so that I can ride other velodromes in the UK?  

If you have an accreditation with us but would like this to be included on the UK wide register please provide us with an up to date address, your DOB, contact phone, BC licence number and we can send them over to Manchester to be included on the UK wide register held there.  

Please send details across to who will pass it across to the cycling development team.   



Adult Bike Skills

What clothes should you wear?

Cycling specific clothes are not required for the sessions. Normal clothing is fine as long as you're aware that it might get wet, dirty, or stained with chain oil. Please avoid wearing loose-fitting clothes, especially pants, to prevent them from getting tangled in the bike.

Please wear waterproof or warm layers as the sessions take place outdoors and are subject to the elements.

While it's optional, you might find padded shorts and your own gloves more comfortable.

What shoes should you wear?

You can wear any type of footwear that you feel comfortable with, as long as they cover the whole foot aka no sandals or open toe shoes. Please bear in mind that whatever footwear you put on may get wet or dirty during the session.

Do I need helmet, bike lights or gloves? 

Helmets must be worn at all times by riders during the sessions unless you have religious or medical considerations that mean you can’t wear them.

Helmets are available to borrow in a variety of sizes, however, you are more than welcome to bring if you have any specialist needs. 

Bike lights will be available on rides where they may be needed.

Gloves are highly recommended too, but you must supply your own.

Do I need to bring a bike? 

No, we have a fleet of bikes suitable for all riders.

Please complete the onboarding questionnaire before your session to help us prepare the right equipment tailored to your body size and height. Additionally, this will allow you to inform us of any extra requirements you may have.

Can I bring my own bike?

Yes, provided it's in good condition and suitable for group learning and riding. Our instructor will assess its suitability, and if necessary, you can borrow one of ours for the session.

Can I use an E-Bike?

Road legal e-bikes are welcome, but we recommend that participants in the Cycling Basics (Level 1) session refrain from using them until instructed otherwise by an instructor, as they may complicate the learning process. 

Food and water

While the sessions are only an hour long, you might want to consider bringing a snack and a refillable water bottle with you.

Location and timings

Please be at the session meeting point and ready to go at the designated start time. Arriving a bit earlier is appreciated, so we can get everyone set up and maximise the extra time to get more out of the session. 


Is it possible for children to participate?

Currently, the Momentwm program is for adults aged 18 and older. However, we may consider allowing children who are 14 years old or older to join, but please reach out to us first at for confirmation.


Fix Your Bike

What do I need to bring with me?

Nothing, all the necessary tools will be provided.

What should I wear?

Fixing bikes can get messy and you may get dirt, oil or grease on your clothing. We recommend wearing clothing that you don’t mind getting dirty. For safety reasons, please wear shoes that cover your whole foot aka no sandals or open-toe shoes. Aprons will be provided for anyone who would like to use them.


Walking Network

What do I need to bring with me?

Please dress in accordance with the weather. We advise checking the Met Office Newport weather forecast before your session and wearing extra layers if wind, rain or cold weather is forecast.

We recommend wearing trainers or walking shoes. While open-toed shoes, sandals, and canvas footwear might provide comfort during dry conditions, they may not be suitable if it rains or if we encounter muddy paths.

Is this walk for me?

We categorise our walks into three levels: "Easy," "Moderate," and "Hard." If you're not accustomed to regularly walking, we strongly advise beginning with one of our "Easy" walks to assess your comfort and suitability for the activity.

Is it okay to bring children along?

You're welcome to bring children on the walk, but please ensure that they can comfortably handle the specified pace and duration of the walk. Additionally, participants under 18 years of age must be accompanied by a parent or guardian.

Am I allowed to bring dogs?

Yes, you can bring your dogs along, provided they are kept on a leash at all times, well-behaved, and their presence is not a concern to other members of the group. Please remember that some individuals may be uneasy around dogs and show respect for their comfort.


Employer Engagement 

What should I do if my employer is not located in Newport?

Currently, the Momentwm project is primarily centred in Newport. However, if your employer is situated outside Newport but employs a substantial number of individuals residing in Newport, please don't hesitate to reach out to us.


Station Bike Storage & Bike Hire

 Is Station Bike Storage a secure place to leave my bike?

Station Bike Storage is safe and secure space with CCTV coverage and access control doors operated by Newport Live cards. These cards are only issued to members and customers who register their personal details with us.

When are the opening hours for the Bike Store?

You can enter the Bike Store during the same hours that Station is open. Presently, these hours are as follows: Monday to Friday from 6 am to 10 pm, and Saturday and Sunday from 8 am to 8 pm.

I’ve forgotten to book a bike hook in advance of my visit, what should I do?

You can simply book a hook by using our Newport Live App, our website or speaking to the reception teams at any of our venues including Station Gym.

I’m not a Newport Live member, can I still use Station Bike Storage?

Yes, anyone can use Station Bike Storage. Non-members will need to register their details with us and have a photo taken to receive a Newport Live Card. The Newport Live card is used to gain access to Station Bike Storage. Customers can register their details online or by speaking to our Customer Service or reception teams. Non-members can book a bike hook for £1 or for just £17.50 by Monthly DD. Bike hooks must be booked in advance.

Why do I need to register and receive a Newport Live Card before I book a hook at Station Bike Storage?

To use any of our facilities at Newport Live including Station Bike Storage you must, in the first instance, register your details and have your photo taken. This enables to create a personalised account for you and keep Station Bike Storage secure.

Station Bike Storage can only be accessed by tapping the Newport Live card on the access control device located on the right-hand side of the doors to gain access.

How do I use the Newport Live App to book my hook?

Booking is easy via our Newport Live app available for both Apple and Android.  Download it here

Click here to see our videos with more details on how to set up your Newport Live app. 

Please navigate to my clubs within the menu section of the app and select Station, navigate to Momentwm Bike Hook Hire tile to view and book bike hooks.

How many bike hooks are available at Station Bike Storage?

There are 32 vertical hanging bike hooks available, please bring your bike lock to secure your bike to the hook.

Do you provide locks?

No, you are required to bring your own bike locks.

Will Station Bike Storage have tools available if I need to fix my bike?

Yes a bike maintenance station and pump are available for free for member and customer use.

 Are storage lockers available?

Yes, storage lockers are available and are £1 coin-operated.

I have an E-bike can I charge my E-Bike at Station Bike Storage?

Yes, charging stations are available, these are the hooks located next to the white trunking.  

Who can I speak to about any issues that arise whilst I’m using Station Bike Storage?

Please pop into Station gym where a member of the reception team will be able to assist you.


I’m at Station Bike Storage, but I can’t gain access?

Please check that you have booked a bike hook and it is for the correct date and time.

If you haven’t booked a hook, you can do this via the app or by speaking to the reception team at Station Gym.

Check that you have tapped your Newport Live card on the access control device.

If you’re still having difficulty accessing Station Bike Storage, please speak with the reception team at Station Gym.

Can I leave my bike overnight?

No, all bikes must be removed before closing time.

What will happen if I leave my bicycle in the Bike Store overnight?

Please get in touch with the Newport Live Customer Service team on 01633 656757 or email to inform us that you've unexpectedly left your bike and to make arrangements for its collection.

If you fail to notify us, we will relocate the bike to an alternate secure location, and you will incur a charge of £5 per day, which must be settled before retrieving the bike.

We retain the right to remove any locks affixed to unclaimed bikes in the Store, and we will not accept responsibility for any damage that may result from this action. Bicycles left unclaimed for over a month will be donated to bike recycling charities.

the riverfront theatre & arts centre

What is your refund/exchange policy?

With the exception of cancelled events, we do not refund tickets.

Subject to availability and our discretion, we may exchange tickets for another performance of the same production if we are given 24 hours notice.

How far advance should I arrive at the theatre for the show?

We recommend you arrive 30 minutes before the start time of your theatre show or 15 minutes before the start of your film to allow enough time to purchase any refreshments, have your tickets scanned and take to your seats.

If you want to enjoy food in the Riverfront Café ahead of the show, we recommend you arrive at least an hour ahead of the show.

How do I use my e-ticket?

When arriving at your show or event please head to the auditorium doors where our ushers will scan your e-ticket and allow you access to the auditorium. You do not need to show your e-ticket to box office.

I haven't received my e-tickets, when will they arrive?

E-tickets should arrive within 15 mins of booking if they have not arrived please contact

I have selected my seats online but it is not letting me book my tickets

When booking online you are unable to leave a single odd seat in the middle of a row. Please review your ticket selection and if you are leaving a single odd seat select again.

Do I need to purchase tickets for children under 3 years old?

Every child and adult in your party will need to be issued a ticket.

After a child's second birthday their ticket will need to be paid for, before their second birthday they will need to be issued with a free ticket by box office staff - these cannot be booked online.

For some shows, specifically targeted at very young children, everyone in your party including under 2s will need to pay for their tickets.

Is there parking at The Riverfront?

We do not have parking facilities at The Riverfront.

There is a small pay and display car park along the riverside past the Alacrity building. Alternative parking can be found under the Friars Walk Shopping Centre or the multi-storey Kingsway Centre Car Park a short stroll across the road from us.

Is there any accessible parking at The Riverfront?

There are two accessible parking spots at The Riverfront. Unfortunately we are unable to reserve these spaces.  You are able to pick up and drop off passengers directly outside The Riverfront. To access press the button at the barrier at the castle end of the building

There is accessible parking available at Friars Walk and Kingsway car parks.

Where is the nearest train station?

Newport Train Station is a 10 minute walk from The Riverfront.

From the railway station, cross the Queensway dual carriageway, take the pedestrianised Cambrian Road on to Bridge Street and then right on to Commercial Street turn left onto Corn Street (Barclays Bank is on the corner), pass The Potters Pub and Newport Main Bus Station, cross the Kingsway dual carriageway and you will be at The Riverfront.

Do you have a cloakroom?

Unfortunately we no longer have a cloakroom at The Riverfront. We advise you to only bring with you what can fit on the back of your chair or under the seat in front of you.

How can I book with a HYNT card?

If you have a HYNT card please call our team on 01633 656757 and they will be able to book you a HYNT ticket.

What disabled access do you have at the theatre?

There is ramp access to both the front and rear doors at The Riverfront. Lift access, wheelchair access and toilet facilities are available on all levels except for the Basement space. There are nine wheelchair spaces in the theatre and eleven wheelchair spaces in the studio. Assistance dogs are welcomed and can be cared for during performances by arrangement.

You can find our more about accessibility at The Riverfront here: Newport Live | Accessibility

Will the bar be open for my event?

The amount of tickets sold will determine how many bars will open for the performance.  These bars will open 1 hour before the performance starts.

The café will always be open serving a selection of hot, soft and alcoholic drinks.  Food can be ordered up to 45mins before the performance starts. 

Where and how can we order interval drinks?

Interval drinks can be ordered and paid for at the bar or café ahead of your performance. These will then be ready and waiting for you to collect from the signposted collection point and enjoyed in the interval.

What are the opening times and food service times for The Riverfront Café?

Food is served daily from 9am - 4pm, or up until 45 minutes before the start time on a show evening.

Are there any trailers before the films at The Riverfront Cinema?

There will be adverts and trailers ahead of the films and these start at the advertised start time of the film. The length of the adverts and trailers will depend film to film.

My cinema ticket doesn’t include a row or seat number

Our cinema programme is sold as unreserved seating meaning your tickets will not have an allocated seat number. Simply choose where you would like to sit when you arrive.

Do Newport Live members still get 2 for 1 cinema tickets?

Yes, Newport Live members can still get 2 for 1 tickets. To book these tickets please call us on 01633 656757. You are unable to book these tickets online.

How do I find the Main Theatre and Studio Theatre scene dock?

You can find the Main Theatre Dock using the following ‘what three words’: holds. asserts. sits

You can find the Studio Theatre Dock using the following ‘what three words’: danger. grant. door

What restaurants are close to The Riverfront?

There are a number of restaurants, cafes and fast food establishments in Friars Walk, opposite The Riverfront. Visit the Friars Walk website to find out more: Eating & Drinking - Friars Walk Newport

What hotels are nearby?

There are a number of hotels and B&B’s in Newport including The Mercure, Travelodge and the Celtic Manor. Explore the accommodation available in Newport on Hotels in Newport. Book your hotel now!

Is there hearing assistance available at The Riverfront?

The Riverfront is equipped with the Sennheiser MobileConnect assistive listening system.

  1. Join our wifi

  2. Download the app using one of the links below

  3. Select your audio channel


Sennheiser MobileConnect – Apps on Google Play

Sennheiser MobileConnect on the App Store (


What services are available to support people at home?

Les Mills On Demand 
Try Les Mills On Demand for free for 30 days. If you want to continue beyond that, you can become a paying subscriber at a special rate of £7.94 per month that we’ve negotiated with Les Mills for Newport Live customers. 

Find our more here

Healthy and Active app 
We have introduced the Newport Live Healthy and Active app, the perfect partner to help you workout and improve your wellbeing at home, outdoors or with us at our centres.  You can also access our instructors delivering some of our most popular classes and exercises for you to try at home as well as additional exercises provided by Technogym. 

Find out more here

Is the stadium available to book?

Our stadium track is now available to book for individuals only.

Sessions will be 50 minutes long bookable on the hour at 4pm, 5pm and 6pm.

A maximum of 8 individuals are permitted to attend these sessions. Each individual will be allocated a lane and will required to stay in their allocated lane only.

For existing group bookings, our team will be in touch regarding your return if this is permitted under current guidance. 

Find out more and book

Are courts available to hire? 

Court hire is available for badminton, table tennis, tennis and pickleball; we are unable to hire rackets and equipment for court hire so please remember to bring your own.

Customers can purchase equipment at our Receptions including balls and racquets.  


Are meeting rooms available to hire?

Some meeting rooms are available to hire, following social distancing guidelines and subject to capacity. Email with your requirements.  

Enhanced Login Process

On 3 July 2023 the login process for the Newport Live App and Website will be updated

We will be transitioning from a 4-digit PIN to a more robust and secure complex password requirement. Moving forward, your password must meet all the following criteria:

  • It must contain a minimum of 8 characters.
  • It must include a combination of uppercase and lowercase letters.
  • It must contain at least one number.
  • It must include at least one symbol.

By implementing this upgraded password policy, we aim to enhance the security measures surrounding your Newport Live account and ensure that only authorised individuals have access.
Next Steps
You will be required to update your password accordingly when prompted to do so. This will ensure a seamless transition and provide uninterrupted access to our wide range of digital services where you can make changes to your bookings and reservations. 
We appreciate your co-operation in adopting these improved security measures, as they contribute to a safer online environment for you as a valued customer.
Members using the Newport Live App
Members must log out and then back in to reset their new secure password. A Push Notification will be sent to advise Members of this step.
To log out of your App please follow the steps below.

  1. Click on the 3 lines in the top left corner
  2. Click onto Accounts
  3. Go to the bottom of the screen and sign out.

Log back into your Newport Live App, you will be prompted to change your password. To login follow the below.

  1. Choose your club
  2. Book a session
  3. Reset password

Resetting your password on our website
Please follow the process for updating your new secure password on our website.

When you log into our website with ‘old’ PIN you will see a warning message asking for you to reset your password.

  1. To reach our Login page click here
  2. Select forgotten your Password.

View our detailed instructions on resetting your password,

Should you require any assistance or have any questions regarding the password update process, our dedicated teams on-site at Reception, online via our instant chat, "Jivo Chat" (this can be found on our website),
or our Customer Service Team at are ready to assist you.