bookings & Newport Live Card

How do I book a session?

All classes and activities need to be booked in advance which can be made easier by booking online via our app and website. To ensure your online account is set up visit: Online Booking

If you are already a Newport Live member, you should have received an email with details on how to reset your password. 

If you need help setting up your account, please email

How do I get the Newport Live app?

If you have an online account or have previously received a Newport Live card, booking is easy via our Newport Live app available for both Apple and android.  Download it here.

Can I use the facilities if I’m not a member?

Yes, with Pay & Play, you can book online and pay for your class or session individually. You will still need an online account and a Newport Live card.

How do I get a Newport Live card?

If you do not have a card, you can set up your account online here: Select a site - Site-finder | GladstoneGo

On your first visit please collect your Newport Live card from reception. You will also be required to have your photograph taken. You will also need to attend a Member Welcome before you use the gym. 

How do I get a replacement Newport Live card?

If you have previously had a card that has been misplaced, please email Please include your name, postcode, date of birth and customer number if you have it. Please also let us know which of our sites you will be visiting so we can ensure your card is ready at reception for you to collect when you arrive for your first visit. You may also be required to have your photograph taken if this is not already on our system.  

Can I cancel a session?

A session can be cancelled up to 24 hours in advance of the start time of the session.

Unfortunately, a refund or a transfer to a later session is not possible within 24 hours of the start of the session, the session is charged in full. 

If you are a Newport Live member, please refer to the Membership Terms & Conditions, cancellation may differ depending on the session booked. 

Membership Terms & Conditions

Newport Live App

What can I book using the Newport Live app?

You can book a range of activities on the Newport Live app including-

•    Gym sessions
•    Personal support
•    Exercise classes
•    Public Swim and Family Swim sessions
•    Tennis Courts
•    Adult Tennis sessions
•    Track Cycling
•    Children’s Cycling
•    Badminton and Table Tennis courts

You can also use the app to access Home Portal to view your child’s swimming lessons and track their progress.

I’ve downloaded the app what do I do next?

Make sure you’ve added our 5 clubs to your app:

  • Active Living Centre
  • Station
  • Newport International Sports Village
  • Riverfront Theatre & Arts Centre
  • Momentwm in Newport

Lastly, you’ll need your email address and password to log in.

I’ve never received or I can’t remember my password

Please follow the below link to reset your password. You will be prompted to enter your email address and may be requested to enter your Member ID. Please note your email address will need to match that held on your account with us. Your Member ID is not the number on your purple Newport Live card.

Activity Search - Book | GladstoneGo

Why am I being asked for a Member ID?

When resetting your password you may be prompted to enter your Member ID.  This means we have 1 or more account registered against the email address you’re trying to use and we simply need to know which account you’d like to reset

I’m being asked for my Member ID, where can I find this number?

Please note this isn’t the number on your purple Newport Live Card. Your Member ID can be found on your welcome email or if you don’t have this email or require the Member ID for a family member account please email confirming the full name, date of birth and postcode of the account requiring a new password.

Can my email address be used against 1 or more account to book via the app?

Yes, your email address can be used against a number of accounts, you will simply need each accounts Member ID when requesting or resetting the pin

I am unable to book a tennis or badminton court using the app

If you are unable to book a session on the app which you should have access for please call the team on 01633 656757 who will be able to help you. 

How far in advance can I book activities on the app?

Members can use the app to book activities 8 days in advance. Pay and play customers can book 4 days in advance.

Still having problems with the app?

This could be due to a number of things including:

  •  An unpaid amount on your account
  • Unpaid amounts on linked account
  • A cancelled membership
  • An update is required for your membership
  • An incorrect email address is held in our records

Please contact us on 01633 656757 or email if you are having any of the above issues.

I’ve forgotten which activities and sessions I’ve booked

When logged into the app with your account select the ‘My Booking’ button to view your upcoming activities 

Can I cancel my activities and sessions using the app

Yes, you can cancel your activities and session up to 30 minutes before the activities or sessions start time.

facilities & opening times

What time are the facilities open?

You can find our opening hours here


Can I join as a member?

Yes, you can join as a member, more details of what our membership includes can be found here. 

Who can I speak to about my Newport Live membership?

Please email and speak to one of our team who will be able to help you with any queries.  

Do I have to be a member to use Newport Live facilities?

No, with Pay & Play you can book online and pay for your class or session individually. You will still need an online account and Newport Live card. 

Are you still offering 3 day passes?

Yes, more information on the 3 day free pass can be found here 

personal support

Is personal support available? 

Yes - You can find out what personal support we currently offer here.

To help support your workout and improve your wellbeing at home, outdoors or with us at our centres, we have launched our Healthy and Active app. Provided by Technogym MyWellness, the app will let you manage your training programme, record your body measurements, access online workouts and get training support from our instructors. 


Exercise Classes 

Where will exercise classes be available?

Classes are available at Station, the Geraint Thomas National Velodrome of Wales, Active Living Centre, the Regional Pool and Tennis Centre and the Riverfront Theatre and Arts Centre.

Which exercise classes are available?  

We have changed our timetable but lots of your favourite classes will still be available including Indoor Group Cycling, Yoga and Zumba.  

Classes must be booked in advance.  

Members can book classes 8 days in advance and Pay & Play users 4 days in advance.   

You can find our timetable and book here or via the Newport Live app  

I am unable to attend an exercise class, how do I go about cancelling my place?

Members can cancel via Connect or using the Newport Live App (the pink bookings app) up to 30 minutes before a classes start. Login into your account, find the class you were due to attend and click ‘Cancel’. You will then be removed from the waiting list. 

If you are no longer able to attend a class, please cancel as early as possible as places in exercises classes are limited, so another member / pay and play user else can take your place. 

You can cancel your place using Connect, via the Newport Live App (the pink bookings app), by calling 01633 656757 or by emailing 

How do I update my contact details?

If your contact details are incorrect on our records this may stop you from receiving notification emails or calls that a space has become available in your chosen class, please get in touch with our Customer Service by calling 01633 656757 or emailing 

How can I book classes at the Riverfront Theatre and Arts Centre?

You can book classes as you normally would. Either via our website, our Newport Live App, speaking to our Customer Service team or with any of our reception teams.

Don't forget that you'll need to add "The Riverfront" to your "My Clubs" tab on the App.

Are there showering facilities available at the Riverfront Theatre and Arts Centre?

There are no showering facilities available at the Riverfront. Accessible male and female WCs are available.


How do I book for the gym? 

Sessions at the gym must be booked in advance. 

Members can book the gym 8 days in advance and Pay & Play Users 4 days in advance.  

Book online or via the Newport Live app  

How old do I need to be to use the gym? 

Children aged 11-13 can use the gym but must be accompanied by an adult. 

Children aged 14 and over can use the gym unaccompanied. 

Please note that parents/children who want to use the gym must provide proof of age such as a passport or birth certificate when using our gyms/facilities to ensure that age restrictions are being adhered to. 


Do I need to book for swimming?  

Members can book swim sessions 8 days in advance and Pay & Play users 4 days in advance.   

Book online or via the Newport Live app   

What are the free swimming times? 

 Details on free swimming can be found here.  

family swim

How deep is the pool?  

The shallow end is 0.5m deep which gradually increases to 0.8m. Entry to the pool is via steps with a handrail if using the shallow end or via a pool ladder at the deep end.   

Can I bring my own equipment?  

Only goggles, arm bands and flotation rings are currently permitted.   

How long is my swim session?  

You will be able to swim for 1 hour with 15 minutes for changing afterwards.  

Can children swim unsupervised?  

Children should be supervised as per our child supervision guidelines found here.  

Do I need to book in advance?  

Advanced booking on our website or via the Newport Live app is recommended. 


Can I bring a pushchair into the pool area?  

No, pushchairs are not allowed and should be left in your vehicle where possible. If you are walking to site our reception team will store your pushchair for you to collect after your swim.   

Tennis lessons

How do I enrol my child onto tennis lessons?

Email or call 01633 656757 and the team will be able to advise you on available sessions.  

Do I need to bring my own equipment, or can this be hired?

Wherever possible please bring your own racquet. Racquets will be available if required. We will have a limited stock of racquets available for sale from £20. 

Here are the tennis products we sell


Do I have to have my own bike? Is equipment rental available?

No, bikes are available to hire from the Velodrome. Bike hire is included in most of our beginner’s sessions and covers shoes and helmet rental.  Arrangements for this can be made on the day, and there's no need for pre-booking.

Can I attend a session if I attend another velodrome?    

If you have been accredited by another velodrome, please call 01633 656757 to speak to our Track Development team who will be able to advise. You MUST do this in advance of booking. No riders will be allowed access unless they have prebooked a session.   

Can my accreditation at the velodrome be transferred so that I can ride other velodromes in the UK?  

If you have an accreditation with us but would like this to be included on the UK wide register please provide us with an up to date address, your DOB, contact phone, BC licence number and we can send them over to Manchester to be included on the UK wide register held there.  

Please send details across to who will pass it across to the cycling development team.   

What time do I need to arrive for my session?

Riders must arrive for their session at least 30 minutes before it begins allowing time to prep the equipment and themselves for the session.

Before the session begins, all participants must check in at the Cycling D Area. Here, they will complete registration and receive a safety briefing from the coach.

Prompt arrival is crucial to ensure attendance at the safety briefing, which is vital for the safety and security of all participants.

What should I wear to ride the track?

Here are some guidelines to ensure you are appropriately dressed for your track session:

  • It's advisable to dress in two layers of clothing, particularly on the upper body.
  • Padded cycle shorts can enhance your comfort while riding the track by reducing friction and providing extra cushioning.
  • Helmets are mandatory for all riders. MTB peaks must be removed before the session. Helmets are provided with bike hire free of charge.
  • Loose clothing poses a risk of snagging on objects during riding. Please wear fitted bottoms and tuck away any shoelaces, into your shoes or socks.
  • All bikes at the track require KEO cleated shoes which can be rented in various sizes. Alternatively, riders may opt to use their own KEO cleated shoes.
  • Gloves or track mitts are mandatory. Riders can bring their own or purchase them from reception.



Adult Bike Skills

What clothes should you wear?

Cycling specific clothes are not required for the sessions. Normal clothing is fine as long as you're aware that it might get wet, dirty, or stained with chain oil. Please avoid wearing loose-fitting clothes, especially pants, to prevent them from getting tangled in the bike.

Please wear waterproof or warm layers as the sessions take place outdoors and are subject to the elements.

While it's optional, you might find padded shorts and your own gloves more comfortable.

What shoes should you wear?

You can wear any type of footwear that you feel comfortable with, as long as they cover the whole foot aka no sandals or open toe shoes. Please bear in mind that whatever footwear you put on may get wet or dirty during the session.

Do I need helmet, bike lights or gloves? 

Helmets must be worn at all times by riders during the sessions unless you have religious or medical considerations that mean you can’t wear them.

Helmets are available to borrow in a variety of sizes, however, you are more than welcome to bring if you have any specialist needs. 

Bike lights will be available on rides where they may be needed.

Gloves are highly recommended too, but you must supply your own.

Do I need to bring a bike? 

No, we have a fleet of bikes suitable for all riders.

Please complete the onboarding questionnaire before your session to help us prepare the right equipment tailored to your body size and height. Additionally, this will allow you to inform us of any extra requirements you may have.

Can I bring my own bike?

Yes, provided it's in good condition and suitable for group learning and riding. Our instructor will assess its suitability, and if necessary, you can borrow one of ours for the session.

Can I use an E-Bike?

Road legal e-bikes are welcome, but we recommend that participants in the Cycling Basics (Level 1) session refrain from using them until instructed otherwise by an instructor, as they may complicate the learning process. 

Food and water

While the sessions are only an hour long, you might want to consider bringing a snack and a refillable water bottle with you.

Location and timings

Please be at the session meeting point and ready to go at the designated start time. Arriving a bit earlier is appreciated, so we can get everyone set up and maximise the extra time to get more out of the session. 


Is it possible for children to participate?

Currently, the Momentwm program is for adults aged 18 and older. However, we may consider allowing children who are 14 years old or older to join, but please reach out to us first at for confirmation.


Fix Your Bike

What do I need to bring with me?

Nothing, all the necessary tools will be provided.

What should I wear?

Fixing bikes can get messy and you may get dirt, oil or grease on your clothing. We recommend wearing clothing that you don’t mind getting dirty. For safety reasons, please wear shoes that cover your whole foot aka no sandals or open-toe shoes. Aprons will be provided for anyone who would like to use them.


Walking Network

What do I need to bring with me?

Please dress in accordance with the weather. We advise checking the Met Office Newport weather forecast before your session and wearing extra layers if wind, rain or cold weather is forecast.

We recommend wearing trainers or walking shoes. While open-toed shoes, sandals, and canvas footwear might provide comfort during dry conditions, they may not be suitable if it rains or if we encounter muddy paths.

Is this walk for me?

We categorise our walks into three levels: "Easy," "Moderate," and "Hard." If you're not accustomed to regularly walking, we strongly advise beginning with one of our "Easy" walks to assess your comfort and suitability for the activity.

Is it okay to bring children along?

You're welcome to bring children on the walk, but please ensure that they can comfortably handle the specified pace and duration of the walk. Additionally, participants under 18 years of age must be accompanied by a parent or guardian.


Employer Engagement 

What should I do if my employer is not located in Newport?

Currently, the Momentwm project is primarily centred in Newport. However, if your employer is situated outside Newport but employs a substantial number of individuals residing in Newport, please don't hesitate to reach out to us.


Station Bike Storage & Bike Hire

 Is Station Bike Storage a secure place to leave my bike?

Station Bike Storage is safe and secure space with CCTV coverage and access control doors operated by Newport Live cards. These cards are only issued to members and customers who register their personal details with us.

When are the opening hours for the Bike Store?

You can enter the Bike Store during the same hours that Station is open. Presently, these hours are as follows: Monday to Friday from 6 am to 10 pm, and Saturday and Sunday from 8 am to 8 pm.

I’ve forgotten to book a bike hook in advance of my visit, what should I do?

You can simply book a hook by using our Newport Live App, our website or speaking to the reception teams at any of our venues including Station Gym.

I’m not a Newport Live member, can I still use Station Bike Storage?

Yes, anyone can use Station Bike Storage. Non-members will need to register their details with us and have a photo taken to receive a Newport Live Card. The Newport Live card is used to gain access to Station Bike Storage. Customers can register their details online or by speaking to our Customer Service or reception teams. Non-members can book a bike hook for £1 or for just £17.50 by Monthly DD. Bike hooks must be booked in advance.

Why do I need to register and receive a Newport Live Card before I book a hook at Station Bike Storage?

To use any of our facilities at Newport Live including Station Bike Storage you must, in the first instance, register your details and have your photo taken. This enables to create a personalised account for you and keep Station Bike Storage secure.

Station Bike Storage can only be accessed by tapping the Newport Live card on the access control device located on the right-hand side of the doors to gain access.

How do I use the Newport Live App to book my hook?

Booking is easy via our Newport Live app available for both Apple and Android. Download it here

Please navigate to my clubs within the menu section of the app and select Station or Momentwm in Newport, navigate to Momentwm Bike Hook Hire tile to view and book bike hooks.

How many bike hooks are available at Station Bike Storage?

There are 32 vertical hanging bike hooks available, please bring your bike lock to secure your bike to the hook.

Do you provide locks?

No, you are required to bring your own bike locks.

Will Station Bike Storage have tools available if I need to fix my bike?

Yes a bike maintenance station and pump are available for free for member and customer use.

 Are storage lockers available?

Yes, storage lockers are available and are £1 coin-operated.

I have an E-bike can I charge my E-Bike at Station Bike Storage?

Yes, charging stations are available, these are the hooks located next to the white trunking.  

Who can I speak to about any issues that arise whilst I’m using Station Bike Storage?

Please pop into Station gym where a member of the reception team will be able to assist you.


I’m at Station Bike Storage, but I can’t gain access?

Please check that you have booked a bike hook and it is for the correct date and time.

If you haven’t booked a hook, you can do this via the app or by speaking to the reception team at Station Gym.

Check that you have tapped your Newport Live card on the access control device.

If you’re still having difficulty accessing Station Bike Storage, please speak with the reception team at Station Gym.

Can I leave my bike overnight?

No, all bikes must be removed before closing time.

What will happen if I leave my bicycle in the Bike Store overnight?

Please get in touch with the Newport Live Customer Service team on 01633 656757 or email to inform us that you've unexpectedly left your bike and to make arrangements for its collection.

If you fail to notify us, we will relocate the bike to an alternate secure location, and you will incur a charge of £5 per day, which must be settled before retrieving the bike.

We retain the right to remove any locks affixed to unclaimed bikes in the Store, and we will not accept responsibility for any damage that may result from this action. Bicycles left unclaimed for over a month will be donated to bike recycling charities.

the riverfront theatre & arts centre

What is your refund/exchange policy?

With the exception of cancelled events, we do not refund and exchange tickets.

How far advance should I arrive at the theatre for the show?

We recommend you arrive 30 minutes before the start time of your theatre show or 15 minutes before the start of your film to allow enough time to purchase any refreshments, have your tickets scanned and take to your seats.

How do I use my e-ticket?

When arriving at your show or event please head to the auditorium doors where our ushers will scan your e-ticket and allow you access to the auditorium. You do not need to show your e-ticket to box office.

I haven't received my e-tickets, when will they arrive?

E-tickets should arrive within 15 mins of bookingl, if they have not arrived please contact Please check your junk/spam folder as the email could appear here.

I have selected my seats online but it is not letting me book my tickets

When booking online you are unable to leave a single odd seat in the middle of a row. Please review your ticket selection and if you are leaving a single odd seat select again.

Do I need to purchase tickets for children under 3 years old?

Every child and adult in your party will need to be issued a ticket.

After a child's second birthday their ticket will need to be paid for, before their second birthday they will need to be issued with a free ticket by box office staff - these cannot be booked online.

For some shows, specifically targeted at very young children, everyone in your party including under 2s will need to pay for their tickets.

Is there parking at The Riverfront?

We do not have parking facilities at The Riverfront.

There is a small pay and display car park along the riverside past the Alacrity building. Alternative parking can be found under the Friars Walk Shopping Centre or the multi-storey Kingsway Centre Car Park a short stroll across the road from us.

Is there any accessible parking at The Riverfront?

There are two accessible parking spots at The Riverfront. Unfortunately we are unable to reserve these spaces.  You are able to pick up and drop off passengers directly outside The Riverfront. To access press the button at the barrier at the castle end of the building

There is accessible parking available at Friars Walk and Kingsway car parks.

Where is the nearest train station?

Newport Train Station is a 10 minute walk from The Riverfront.

From the railway station, cross the Queensway dual carriageway, take the pedestrianised Cambrian Road on to Bridge Street and then right on to Commercial Street turn left onto Corn Street (Barclays Bank is on the corner), pass The Potters Pub and Newport Main Bus Station, cross the Kingsway dual carriageway and you will be at The Riverfront.

Do you have a cloakroom?

Unfortunately we no longer have a cloakroom at The Riverfront. We advise you to only bring with you what can fit on the back of your chair or under the seat in front of you.

How can I book with a HYNT card?

If you have a HYNT card please call our team on 01633 656679 and they will be able to book you a HYNT ticket.

What disabled access do you have at the theatre?

There is ramp access to both the front and rear doors at The Riverfront. Lift access, wheelchair access and toilet facilities are available on all levels except for the Basement space. There are nine wheelchair spaces in the theatre and eleven wheelchair spaces in the studio. Assistance dogs are welcomed and can be cared for during performances by arrangement.

You can find our more about accessibility at The Riverfront here: Newport Live | Accessibility

Will the bar be open for my event?

The amount of tickets sold will determine how many bars will open for the performance.  These bars will open 1 hour before the performance starts.

The café will always be open serving a selection of hot, soft and alcoholic drinks.

Where and how can we order interval drinks?

Interval drinks can be ordered and paid for at the bar or café ahead of your performance. These will then be ready and waiting for you to collect from the signposted collection point and enjoyed in the interval.

What are the opening times and food service times for The Riverfront Café?

Food is served daily from 9am - 4pm, or up until 45 minutes before the start time on a show evening.

Are there any trailers before the films at The Riverfront Cinema?

There will be adverts and trailers ahead of the films and these start at the advertised start time of the film. The length of the adverts and trailers will depend film to film.

My cinema ticket doesn’t include a row or seat number

Our cinema programme is sold as unreserved seating meaning your tickets will not have an allocated seat number. Simply choose where you would like to sit when you arrive.

Do Newport Live members still get 2 for 1 cinema tickets?

Yes, Newport Live members can still get 2 for 1 tickets. To book these tickets please call us on 01633 656757. You are unable to book these tickets online.

How do I find the Main Theatre and Studio Theatre scene dock?

You can find the Main Theatre Dock using the following ‘what three words’: holds. asserts. sits

You can find the Studio Theatre Dock using the following ‘what three words’: danger. grant. door

What restaurants are close to The Riverfront?

There are a number of restaurants, cafes and fast food establishments in Friars Walk, opposite The Riverfront. Visit the Friars Walk website to find out more: Eating & Drinking - Friars Walk Newport

What hotels are nearby?

There are a number of hotels and B&B’s in Newport including The Mercure, Travelodge and the Celtic Manor. Explore the accommodation available in Newport on Hotels in Newport. Book your hotel now!

Is there hearing assistance available at The Riverfront?

The Riverfront is equipped with the Sennheiser MobileConnect assistive listening system.

  1. Join our wifi

  2. Download the app using one of the links below

  3. Select your audio channel


Sennheiser MobileConnect – Apps on Google Play

Sennheiser MobileConnect on the App Store (