bookings & Newport Live Card

How do I book a session?

All classes and activities need to be booked in advance which can be made easier by booking online via our app and website. To ensure your online account is set up visit https://newportlive.leisurecloud.net/Connect/mrmLogin.aspx 

If you are already a Newport Live member, you should have received an email with details on how to reset your pin number. 

If you need help setting up your account, please email enquiries@newportlive.co.uk 

How do I get the Newport Live app?

If you have an online account or have previously received a Newport Live card, booking is easy via our Newport Live app available for both apple and android.  Download it here

Click here to see our videos with more details on how to set up your Newport Live app. 
 

Can I use the facilities if I’m not a member?

Yes, with Pay & Play you can book online and pay for your class or session individually. You will still need an online account and Newport Live card.
 

Why do I need a Newport Live card?

For safety purposes you will need a Newport Live card to access all of our facilities and services as this allows us to monitor how many people are using our venues and to support the NHS Wales Test Trace Protect service, should we need to.
 

How do I get a Newport Live card?

If you do not have a card, you can set up your account online here https://newportlive.leisurecloud.net/joinathome/MemberRegistration.aspx  

On your first visit please collect your Newport Live card from reception. You will also be required to have your photograph taken. You will also need to attend a Member Welcome before you use the gym. 
 

How do I get a replacement Newport Live card?

If you have previously had a card which has been misplaced, please email enquiries@newportlive.co.uk Please include your name, postcode, date of birth and customer number if you have it. Please also let us know which of our sites you will be visiting so we can ensure your card is ready at reception for you to collect when you arrive for your first visit. You may also be required to have your photograph taken if this is not already on our system.  

Can I book more than one session per day?

Yes, but you may be required to leave the centre after your first session and re-enter for subsequent sessions. 

Newport Live App

What can I book using the Newport Live app?

You can book a range of activities on the Newport Live app including-

•    Gym sessions
•    Personal support
•    Exercise classes
•    Public Swim and Family Swim sessions
•    Tennis Courts
•    Adult Tennis sessions
•    Track Cycling
•    Children’s Cycling
•    Badminton and Table Tennis courts

You can also use the app to access Home Portal to view your child’s swimming lessons and track their progress.

I’ve downloaded the app what do I do next?

Make sure you’ve added our 3 clubs to your app, Active Living Centre, Newport Centre and Newport International Sports Village then to keep up to date with our service updates make sure your receiving ‘Push Notifications’ for ‘all my clubs’. Lastly, you’ll need your email address and 4-digit pin to log in.

I’ve never received or I can’t remember my 4-digit pin

Please follow the below link to reset your pin. You will be prompted to enter your email address and may be requested to enter your Member ID. Please note your email address will need to match that held on your account with us. Your Member ID is not the number on your green or grey Newport Live card.

https://newportlive.leisurecloud.net/Connect/MemberManagement/MRMpasswordrequest.aspx

Why am I being asked for a Member ID?

When resetting your pin you may be prompted to enter your Member ID.  This means we have 1 or more account registered against the email address you’re trying to use and we simply need to know which account you’d like to reset

I’m being asked for my Member ID, where can I find this number?

Please note this isn’t the number on your green or grey Newport Live Card. Your Member ID can be found on your welcome email or alternatively if you don’t have this email or require the Member ID for a family members account please email enquiries@newportlive.co.uk confirming the full name, date of birth and postcode of the account requiring a new pin.

Can my email address be used against 1 or more account to book via the app?

Yes, your email address can be used against a number of accounts, you will simply need each accounts Member ID when requesting or resetting the pin

I am unable to book a tennis or badminton court using the app

If you are unable to book a session on the app which you should have access for please call the team on 01633 656757 who will be able to help you. 

How far in advance can I book activities on the app?

Members can use the app to book activities 8 days in advance. Pay and play customers can book 4 days in advance.
 

How do I switch venues on the Newport Live app?

You can select and toggle between venues my going into ‘Menu (three horizontal lines)’ and clicking on ‘My Clubs’.

What do I do if I have forgotten my pin?

You can request your Pin on the app by scrolling to the bottom of the page and selecting ‘Forgotten Your Pin.’ You will then be prompted to enter your email address.

Still having problems with the app?

This could be due to a number of things including:

  •  An unpaid amount on your account
  • Unpaid amounts on linked account
  • A cancelled membership
  •  An update is required for your membership
  • An incorrect email address is held in our records

Please contact us on 01633 656757 or email enquiries@newportlive.co.uk if you are having any of the above issues.
 

I’m already booked for a session but I want to book for someone else ie family member

Due to Track, Trace and Protect we need the details of each individual due to attend our sessions. For this reason you will be unable to book multiple sessions using your account. If you have the additional persons account details please log out of your account on the app and log in using the additional persons details.
 

I’ve forgotten which activities and sessions I’ve booked


When logged into the app with your account select the ‘My Booking’ tiles to view your upcoming activities 

Can I cancel my activities and sessions using the app

Yes, you can cancel your activities and session up to 30 minutes before the activities or sessions start time.

Guidelines

What changes have been made to keep me safe?

We have implemented additional guidelines to keep customers and staff safe. We are following guidelines set out by UK Active for the fitness industry. 

These include:
•    All sessions will need to be booked in advance 
•    A reduction in the number of users in the building 
•    Relocation of gyms and equipment with machines spread further apart
•    Changes to our timetables and relocation of our classes 
•    Enhanced cleaning regimes 
•    Social distance and directional signage to follow as you move around our buildings 

You can find all of our guidelines here and we ask that you familiarise yourself with these before you arrive.
 

Do I have to wear a face covering in Newport Live centres?

Yes, in line with guidance from the Welsh Government you will be required to wear a face covering when in all Newport Live centres at all times. This includes in changing rooms, toilets and when moving from machine to machine in the gym areas. 

You are not required to wear a mask if;

  • You are participating in exercise or sport e.g. in a gym, fitness class, swimming pool or when riding the Velodrome Track where we have social distancing measures in place. You will need to wear your mask on the way to and from your activity as well as when moving from machine to machine in the gym. 
  • You are under the age of 11.
  • You are seated in the café area at the Pool & Tennis Centre when consuming refreshments.
  • You have a reasonable excuse to not wear a face covering (e.g. health reasons).

You can find more details on the Welsh Government website here: https://gov.wales/face-coverings-guidance-public

facilities & opening times

Which facilities are currently open?

Newport Centre, The Regional Pool and Tennis Centre, the Geraint Thomas National Velodrome of Wales and Active Living Centre will open from Monday 3rd May. 

What time are the facilities open?

You can find our opening hours here

Can I park for free at Newport Centre?

Yes, you can park for free for 2 hours at Newport Centre. 

When will The Riverfront Theatre & Arts Centre be reopening?

The Riverfront Theatre & Arts Centre may be closed, but we’re working hard to get ready for reopening. We have already started thinking about our 2021 pantomime and have some brand new camera and recording equipment too! We’ll share more updates as soon as we can.  
 
In the meantime, we’ve been working with some fantastic artists and organisations in our community and there’s still plenty of way to get involved and get creative! 

 

Re-opening of The Riverfront 

Whilst our main theatre programme will not be going ahead, we are hopeful that The Riverfront Theatre & Arts Centre will reopen this year as we look to introduce alternative ways to entertain people, as well as to help you get creative and support your physical and mental wellbeing. 

Take a look at the following links; 

Our projects, programmes and initiatives | Community Arts Development 

Happy and Healthy at Home

In the meantime, please follow our social media channels where we'll be sharing performances and other creative activities from other fantastic organisations for you to try. 

www.facebook.com/theriverfront 

www.twitter.com/riverfrontarts 

Www.instagram.com/riverfrontarts  

 

MEMBERSHIPS 

Can I join as a member?

Yes, you can join as a member, more details of what our membership includes can be found here

Please note, some elements of our membership may currently be unavailable until our services reopen in full.  

Who can I speak to about my Newport Live membership?

Please email enquiries@newportlive.co.uk and speak to one of our team who will be able to help you with any queries.  

What do I do if I am not ready to restart my membership?

If your membership was live when we closed, it will automatically reactivate. If you membership was frozen, please contact us before 17th May and our team will assist you with reactivating it.   

If you are not ready to return just yet, and you have not been contacted by a member of our team, please email enquiries@newportlive.co.uk.  

Do I have to be a member to use Newport Live facilities?

No, with Pay & Play you can book online and pay for your class or session individually. You will still need an online account and Newport Live card. 

Are you still offering 5 day passes?

Yes, more information on the 5 day free pass can be found here 

What is happening with my fitness membership & Direct Debit? 

From Monday 3rd May to Monday 31st May, Active Members will be able to use our facilities free of charge. 

Direct Debits will be collected on Tuesday 1st June at the usual amount. 

New members can also use us for free during May if you take out a new membership before 26th May. 

You will also receive an email to confirm your membership and details of your first payment. 

What is happening with my fixed term membership? 

From Monday 3rd May to Monday 31st May, Active Members will be able to use our facilities free of charge. 

Customers with fixed terms membership at the point of our forced closure will have their membership extended to cover the period during which we were closed.  

personal support

Is personal support available? 

Yes - You can find out what personal support we currently offer here

To help support your workout and improve your wellbeing at home, outdoors or with us at our centres, we have launched our Healthy and Active app. Provided by Technogym MyWellness, the app will let you manage your training programme, record your body measurements, access online workouts and get training support from our instructors. 

 

group Exercise Classes 

Where will group exercise classes be available?

From Monday 3rd May classes will be available at Newport Centre and the Regional Pool and Tennis Centre.   

Classes will be available at the Geraint Thomas National Velodrome of Wales from Tuesday 11th May. 

Classes may have been re-located into new areas to allow you to exercise at a safe distance from others.  

Which group exercise classes are available?  

We have changed our timetable but lots of your favourite classes will still be available including Indoor Group Cycling, Yoga and Zumba.  

Classes must be booked in advance.  

Members can book classes 8 days in advance and Pay & Play users 4 days in advance.   

You can find our timetable and book here or via the Newport Live app  

 

Will the Indoor Group Cycling Virtual Studio be available? 

Yes, the Indoor Group Cycling Studio is available for virtual classes only.  

Instructor led classes are available and have been relocated to Track Centre at the velodrome. These will restart from Tuesday 11th May. 

What additional guidelines are in place for group exercise classes?

  • Sessions must be booked in advance  
  • Some classes have been relocated into new spaces to ensure all customers can keep a safe distance from each other. Please familiarise yourself with the location of your class before you arrive.   
  • The floor will be marked for each customer to ensure your safety.    
  • Customers must clean down machine before and after use.  
  • Bring your own drink.  
  • Lockers and changing rooms may not be available.  
  • After your activity, please leave the building immediately following any directional signage and maintaining social distancing.  

Our full guidelines can be found here  

Why have waiting lists been introduced for Exercise Classes at Newport Live?

Due to the latest Welsh Governments guidance, a maximum of 15 individuals are permitted to participate in organised group activity indoors. 

Due to these restrictions our class numbers have decreased significantly and for this reason we have introduced waiting lists for our more popular exercise classes. By doing so, this will allow customers wanting to attend an already full class to occupy a space on the waiting list and should a space become available for their chosen class will be contacted by email. 

How do I join a waiting list for an exercise class?

Customers can join a waiting list via Connect or using the Newport Live App (the pink bookings app), which can be downloaded here. 

You can also call Newport Live Contact Centre on 01633 656757 or by using the webchat bot on the Newport Live website to be added to a waiting list.  

How will I know if a space has become available?

Should a space become available customers will automatically be sent an email prompting them to log into their accounts and to book their place in the class. The email will be sent to all customers on the waiting list and therefore, spaces are available on a first come first serve basis.  

Newport Live Contact Centre and Reception Teams from time to time may also contact customers on the waiting list directly if any spaces become available at short notice.  

How do I add my name to a waiting list for an exercise class using Connect?

Once you have logged into your Connect account and have selected your chosen exercise classes, a message will appear on screen advising that the class is full, and you can be added to the waiting list.  

Following the onscreen instructions, once you have successfully booked onto a classes waiting list you will receive an email confirming that your booking is ‘Unconfirmed’. 

How do I add my name to a waiting list for an exercise class using the Newport Live App (pink booking app)?

Once you have you have logged into your account via the Newport Live App (pink booking app) and have selected you chosen class, a message will appear on screen advising that the class is full, and you can be added to the waiting list. Click ‘Book’ and you will be added on to the waiting list. 

I am unable to attend an exercise class, how do I go about cancelling my place?

Members can cancel via Connect or using the Newport Live App (the pink bookings app) up to 30 minutes before a classes start. Login into your account, find the class you were due to attend and click ‘Cancel’. You will then be removed from the waiting list. 

If you are no longer able to attend a class, please cancel as early as possible as places in exercises classes are limited, so another member / pay and play user else can take your place. 

You can cancel your place using Connect, via the Newport Live App (the pink bookings app), by calling 01633 656757 or by emailing enquiries@newportlive.co.uk 

How do I update my contact details?

If your contact details are incorrect on our records this may stop you from receiving notification emails or calls that a space has become available in your chosen class, please get in touch with our Contact Centre by calling 01633 656757 or email enquiries@newportlive.co.uk 

Outdoor Exercise Classes 

Where will outdoor exercise classes be available?

Classes will be available at outdoor areas at Newport International Sports Village including Newport Stadium and the Multi Use Games Area (MUGA).

Which outdoor exercise classes are available?

Outdoor group exercise classes will include Body Combat, H.I.I.T, Pilates, Zumba and Body Weight Boot Camp.

Classes must be booked in advance. 

You can find our timetable and book here or via the Newport Live app 

These sessions will not be covered and will go ahead in all weathers as long as it is safe to do so. Please come prepared.

 

How much are outdoor exercise classes?

Outdoor exercises classes cost £4.50 per person for all customers as our facilities are currently closed and our memberships are frozen.

What additional guidelines are in place for outdoor exercise classes?

  • Sessions must be booked in advance and numbers will be limited.
  • Please keep 2m apart at all times.   
  • Bring your own drink.
  • Lockers, toilets and changing rooms will not be available. 
  • After your activity, please follow any directional signage and maintaining social distancing. 

Our full guidelines can be found here 

gyms

Which gyms will be available? 

Gyms are available at Newport Centre, the Geraint Thomas National Velodrome of Wales, Active Living Centre and the Regional Pool and Tennis Centre. All gyms have been expanded into new areas to space out machinery so the equipment you are used to using may have moved. 

Our gym at the Regional Pool & Tennis Centre has additional Technogym equipment including Biocircuit - a brand new 30-minute workout tailored to you. The equipment adapts to your body and guides you as you progress. 

How do I book for the gym? 

Sessions at the gym must be booked in advance. 

Members can book the gym 8 days in advance and Pay & Play Users 4 days in advance.  

Book online or via the Newport Live app  

Will the free weights room at the Geraint Thomas National Velodrome be available? 

Yes, the free weights area at the Geraint Thomas Velodrome is available for prebooking following the above process.  

Is the Easyline gym at the Regional Pool & Tennis Centre open? 

No, the Easyline gym is not available as this is now a fantastic new wellbeing space. Please speak to a member of our team if you were previously using Easyline who will be able to advise on suitable exercises and machinery.  

What additional guidelines are in place for the gym? 

Sessions must be booked in advance will be a maximum of 60 minutes  

Customers must clean down machine before and after use. 

Please bring your own drink. 

Limited dry side changing rooms are available. 

Please do not arrive more than 5 minutes before the start of your session. If you arrive early, you are no longer required to queue outside for gym and class entry at facilities unless there are already numerous people in the reception area. If you arrive early for your session you may enter the gym before your booked session but will also need to be booked into the prior session for track and trace purposes. This is subject to availability.  

You will need you Newport Live card to access the gym. 

After your activity, please leave the building immediately following any directional signage and maintaining social distancing. 

Our full guidelines can be found here 

How old do I need to be to use the gym? 

Children aged 11-13 can use the gym but must be accompanied by an adult. 

Children aged 14 and over can use the gym unaccompanied. 

SWIMMING

Where will swimming be available?  

Swimming will be available at the Active Living Centre and the Regional Pool & Tennis Centre.   

The pool at Newport Centre will remain closed. 

As public swimming is lane swimming only swimmers must be confident in deep water and be able to swim 25m lengths.  

When will the City of Newport Swimming Club be returning?  

The City of Newport Swimming Club will be returning on 3rd May 2021. If you are in the swimming club you will be contacted directly to confirm your return.  

Do I need to book for swimming?  

Yes, swimming must be booked in advance.   

The main pools at both venues will be lane swimming only. You will need to book a lane relevant to your swimming speed as there will be no overtaking. Sessions will be a maximum of 60 minutes to allow our staff to clean.       

Members can book swim sessions 8 days in advance and Pay & Play users 4 days in advance.   

Book online or via the Newport Live app   

What are the free swimming times? 

 Details on free swimming can be found here.  

What additional guidelines are in place for swimming?  

5 minutes before the start of your session, please join the queuing area.  

Shoes must be removed on entering changing rooms, you will then be directed to poolside to remove your clothes and store your belongings.  

Lanes will be double the usual width with up to 8 people in a lane at any time.  

You will need to book a lane relevant to your swimming speed as there will be no overtaking.  

Customers will be required to arrive swim ready as lockers and changing cubicles will be unavailable prior to your swim. Customers will be dedicated a 2-metre box on poolside to undress and store equipment. Hygiene showers will be available on the pool side.  

After your activity, you will be required to change in you allocated space on the pool side so please bring clothes and towels apropriate for this.

Please leave the building immediately following any directional signage and maintaining social distancing.  

No spectators will be permitted.  

No floats, paddles or other equipment (except goggles) are permitted.

Our full guidelines can be found here 

family swim

How deep is the pool?  

The shallow end is 0.5m deep which gradually increases to 0.8m. Entry to the pool is via steps with a handrail if using the shallow end or via a pool ladder at the deep end.   

Can I bring my own equipment?  

Only goggles, arm bands and flotation rings are currently permitted.   

Will showers and changing rooms be available?  

Changing rooms will not be available before your swim so you should arrive beach ready. Hygiene showers only will be available before your swim. Each party will be allocated a changing room for 15 minutes after your swim.   

How long is my swim session?  

You will be able to swim for 1 hour with 15 minutes for changing afterwards.  

Who can I attend with?   

Families must be from the same household or bubble. More details can be found here.  

 

Can children swim unsupervised?  

Children should be supervised as per our child supervision guidelines found here.  

What additional guidelines will I need to follow?  

5 minutes before the start of your session, please join the queuing area at the front of the building.   

Access to the pool will be via the main changing village. Shoes must be removed on entering the changing village. Exit will be via the other set of doors from the teaching pool corridor.   

Customers will be required to arrive swim ready as lockers and changing cubicles will be unavailable prior to your swim. Customers will be dedicated a box on poolside to undress and store equipment. Hygiene showers will be available on the pool side.  

A changing room will be available for 15 minutes after your swim.  

After your activity, please leave the building immediately following any directional signage and maintaining social distancing. 

Only goggles, arm bands and flotation rings are currently permitted.  

 Our full guidelines can be found here  

Do I need to book in advance?  

Yes, these sessions must be booked in advance on our website or via the Newport Live app

   

Can I bring a pushchair into the pool area?  

No, pushchairs are not allowed and should be left in your vehicle where possible. If you are walking to site our reception team will store your pushchair for you to collect after your swim.   

SWIMMING LESSONS

When will lessons be restarting?  

Swimming lessons will return at the Regional Pool and Tennis Centre and Active Living Centre from 3rd May. 

Unfortunately, lessons will not be returning at Newport Centre.  

Will my swimming lesson be at the same time and location? 

Where possible we have tried to keep swimming lessons as close as possible to the existing day and location. However, changes have been made to capacities and additional time is required for cleaning and enhanced safety measures. As such we may need to offer you an alternative session.  

If you intend to return to swimming lessons at the Regional Pool and Tennis Centre and Active Living Centre you will be contacted individually to confirm the time and date of your session.  

 What if I do not want me or my child to return to lessons?  

If you do not wish to return to swimming lessons please contact enquiries@newportlive.co.uk 

Can my child start swimming lessons if they are not already doing them? 

Once we have contacted all of our existing swimming lesson customers we will share details on available spaces on our newsletter and social media. Sign up to our newsletter here: Newsletter Sign Up | Stay up to date with Newport Live 

Will changing rooms and showers be available?  

Swimmers will need to come swim ready and wear their swimming costume under their clothes. Showers will not be available after the session and there will not be access to changing rooms.   

Prior to introducing these guidelines, we undertook rigorous risk assessments of our facilities and put in place the required changes to prevent the spread of coronavirus and keep our customers, staff and volunteers safe. Whilst these may be different to other sports or centres, we have reviewed the spaces in our facilities and the guidelines we have implemented are necessary for our buildings.  

We have expanded lesson times to allow children to dry themselves and change poolside after their swim. We are also working with our instructors to ensure they dedicate time at the end of swimming lessons to encourage children to dry themselves and dress in appropriate attire before leaving the building. We would be grateful if you could support us by providing you child with a bathrobe, poncho towel or other suitable towels and clothing.   

We want your child to continue their swimming journey with us and we understand that the guidelines we have introduced, including in relation to changing, have created some challenges. This is not our preference, however the measures we have in place are required to ensure children can swim in a safe environment.   

We will of course continue to review the requirements and safety measure that we have in place, however if you are unhappy with the current  guidelines we are happy to freeze your place in our swimming programme and to welcome you back to lessons when you’re ready.  

If you would like to speak to a member of our swimming team to discuss this in more detail, please contact 01633 656757 or email enquiries@newportlive.co.uk   

Are spectators allowed? 

 No, unfortunately spectators will not be allowed.   

Are adults allowed to accompany children?   

Your coach will meet you at the entrance to the building 5 minutes before your lesson. Children will be taken in a group to change poolside in an allocated area.  You will then be required to leave the building whilst the lesson is taking place.   

Your coach will advise on the pick-up point of your child. If you need to assist your child after the session, you will need to enter the pool via your pick-up point. Please do not congregate around the pick-up point and ensure you always adhere to social distancing.   

Outdoor footwear is not permitted on the poolside.  

If you normally swim with your child, you will be able to attend with them as normal but will be required to change poolside in an allocated area.   

If children need assistance with changing we will try to accommodate this where possible.   

How many people will be in a lesson?  

Capacities will be limited to ensure we can keep you safe.  

What happens if my child’s ability has changed?  

We will reassess the child in the initial few weeks and will advise if children need to change sessions.   

What additional safety guidelines are in place?   

We are following guidelines set out by UK Active which can be found here.   

We encourage you to familiarise yourself with these before your return.  

Will accessible sessions be returning?   

Yes however if a swimmer now requires 1 to 1 support they will need to come with a parent or guardian who can enter the pool with them.   

  

Tennis

What tennis services have returned?

Tennis courts are available via booking only for up to 4 people from a for 50 minutes.  Players must be from the same household or bubble.

Courts areavaliable between 8am and 6pm at a cost of £5 for 50 minutes.

Members can book courts 8 days in advance and Pay & Play users 4 days in advance. 

Book online or via the Newport Live app 

Children's and Adult tennis lessons are also available.

Tennis lessons

Will my tennis lesson be at the same time and location as it was before lockdown?

Tennis Lessons will be running on the Indoor Tennis Courts at Newport International Sports Village as per current government guidance.

Where possible we have tried to keep tennis lessons as close as possible to the session customers were attending prior to lockdown. However, changes have been made to capacities and additional time is required to manage the requirements of the Programme, as such we may need to offer you an alternative session.  

If a child has had a birthday which means that they should now be in a different session then they will have been moved accordingly.   

Customers will receive an email to confirm the time and date of your session. If this is not suitable they will need to contact our enquiries team via enquiries@newportlive.co.uk who will try to find an alternative session for you. 

What if I do not want my child to return to lessons?

If you are not ready to return to lessons from Monday 19th April, please email enquiries@newportlive.co.uk confirming your name, date of birth and postcode. We will be more than happy to freeze your Direct Debit until you are ready to return.

If you do not want to return to lessons at all, please email enquiries@newportlive.co.uk confirming your name, date of birth and postcode. We will be more than happy to cancel your Direct Debit. 

Can I start tennis lessons if I was not doing them already?

Yes, however, we ask that you do not contact us until Monday 3rd May so we can confirm places for existing participants and then we will be able to advise you on available sessions.  

Are changing rooms and showers available?

Changing rooms and showers will not be available.   

 

Are toilets available?

Toilets will not be available.

Are spectators allowed?

No spectators are currently allowed in the buildings. The coaching team will be registering each child into their lesson by the Tennis Lesson Meet and Greet area located by the accessible car parking bays.

 

Will all parts of the Programme be returning?

The following Tennis Programmes will be returning from Monday 19th April:

  • Mini Tennis
  • Teen Tennis
  • Disability Tennis  
What happens if my child’s ability has changed?

All children will be assessed during the first few weeks of the programme and coaches will direct them to the appropriate level if a change is required. 

Will other tennis sessions be returning? E.g. Tennis Tuesdays, Tennis Xpress, Cardio Tennis, 1 to 1 lessons, socials.

The other sessions will be reviewed, and we will look to return them on a phased basis as soon as we are able to subject to court availability and Welsh Government guidelines.

Have lesson prices changed?

Membership Type/
Lesson Type

New Monthly Payment -
1 Lesson per week

New Monthly Payment -
2 Lessons per week
Mini Red DD £24.75  £49.50
Mini Orange DD £25.50 £51.00
Mini Green DD £25.50 £51.00
Yellow DD £25.50 £51.00
Adult Tennis DD £28.00 £56.00



      
        
        
        
        

How many people will be in a lesson?

Mini Red - 8 max
Mini Orange / Green and Yellow (Teen) - 6 max per court.
Adults - 8 max (spread over two courts)

Do I need to bring my own equipment, or can this be hired?

Wherever possible please bring your own racquet. Racquets will be available if required. We will have a limited stock of racquets available for sale from £20. 

Here are the tennis products we sell

When will my Direct Debit be due?

We will resume collection of Direct Debit payments from Tuesday 4th May 2021. A payment of £30.93/£31.88 will be collected on the 4th May 2021 to cover lessons from 19th April 2021 to 30th June 2021.

Direct Debit payments from the 1st June 2021 onwards will be collected at the standard rate of £24.75/£25.50.

CHILDREN'S Cycling

Will Children’s Cycling be available?

Children’s Cycling sessions are now available. 

Balance Bike, Learn to Ride and First Pedal Bike sessions will take place at Newport Stadium.

Mountain Bike Track Skill sessions will take place on the pump track located at the entrance to Newport International Sports Village.

Two coaches will be in attendance.

Have any changes been made to Balance Bike sessions?

To help keep everyone safe, you will need to follow our Covid-19 guidelines when using our facilities. These can be found here

Please bring your own bike and helmet to each session. We have a small selection of Frog Bikes and helmets available for children to use which will be quarantined and deep cleaned after each session.

Children must be accompanied by 1 adult or carer only. Sessions will be 40 minutes and cost £4.00.

 

Have any changes been made to Learn to Ride sessions?

To help keep everyone safe, you will need to follow our Covid-19 guidelines when using our facilities. These can be found here

There will no longer be any contact between the coach and rider in this session, support will need to be given by the 1 parent / carer who attends the lesson with the rider.

Please bring your own bike and helmet to each session. We have a small selection of Frog Bikes and helmets available for children to use which will be quarantined and deep cleaned after each session.

 

Have any changes been made to First Pedal Bike sessions?

To help keep everyone safe, you will need to follow our Covid-19 guidelines when using our facilities. These can be found here

Please bring your own bike and helmet to each session. 

Sessions will cost £6.00.

Have any changes been made to Learn to Ride 6+ sessions?

To help keep everyone safe, you will need to follow our Covid-19 guidelines when using our facilities. These can be found here

Please bring your own bike and helmet to each session. 

Sessions will cost £6.80.

TRACK CYCLING

What sessions will be returning?   

A 2 hour session will be offered on Tuesdays and Fridays. More details here.  

How much will a session cost?   

Session cost will be £20 payable via the Newport Live App or you can book here

Do I need to bring my own equipment, or can this be hired?

   You will need to bring your own bike and equipment. Hire bikes are not available currently.  

Will there be a coach present?   

Yes. A Newport Live coach will be present at all times to ensure a safe session and to direct the group activity. The coach will conduct group drills based on numbers attending and riders wishing for solo and sprint efforts to ensure all riders have adequate track time.   

How will the sessions be run?   

The sessions will begin with accreditation exercises for all riders wishing to take part in group activity. This will allow a refresh of skills for all riders. Riders MUST be able to demonstrate that they are capable of maintaining a distance of 10m wheel to wheel and ride black, blue and fence rail. Riders unable to complete this simple assessment will not be able to take part in any group activity.    

Group drills will be a maximum 15-minute duration and will require riders to lay off others by 10m minimum at all times. Any overtakes need to be at least 2m side to side.  

Can I undertake solo efforts?   

Yes. Provided there is time and space between rider efforts. There will not be any opportunity for held starts. Please inform the coach at the beginning of the session if you would like to ride solo. Riders requiring solo efforts are encouraged to bring their own rollers for warm up maximise track time for all.  

Will sessions be at the same time as they were previously?   

No. As we rebuild the programme, we have to manage Governing Body requirements and other class numbers in track centre which will add to the challenge of operating safely under Welsh Government guidance. As restrictions lift then a more normal programme is planned but it is also a good opportunity to refresh the programme.   

What age do I need to be to attend the sessions?   

Any Stage 3 or Stage 4 accredited rider can attend these sessions.  

How many riders are permitted on the track at the same time?   

The maximum number of riders allowed in the session will be 15.

What additional guidelines are in place for Track Cycling?    

Please follow all signage in the building to access track centre. Riders will be allowed to access track centre 15 minutes before session start time. It is recommended you arrive ready to ride as changing room space is limited.   

No spectators will be permitted.   

Bring your own drinks and cycling equipment. The water fountain is out of use currently.  

After your activity, please leave the building immediately following any directional signage and maintaining social distancing.   

Our full guidelines can be found here   

   

Can I attend a session if I attend another velodrome?    

If you have been accredited by another velodrome, please call 01633 656757 to speak to our Track Development team who will be able to advise. You MUST do this in advance of booking. No riders will be allowed access unless they have prebooked a session.   

Will changing rooms and showers be available?   

Changing rooms are available and maximum capacities are indicated by the signage on the doors with a maximum of 1 at a time in the showers. Limited lockers are also available so we advise you only bring what you need with you.   

Toilets will be available. All toilets have been restricted to allow 1 person at any given time in the area.     

Are spectators allowed?  

 No, our capacities will not support spectators.   

Will all stages and sessions be returning?    

No, only sessions for Stage 3 and 4 accredited riders will be returning initially.    

Will sessions run by other organisations (e.g. Welsh Cycling, 42 Degrees, PDQ) be returning?    

Welsh Cycling have been operating for a number of weeks with their Elite training program. We will be allowing limited sessions to be available for accredited coaching companies to offer sessions. These will need to comply with all aspects of Newport Live Covid Operating Guidelines so will remain limited in content for some time. Any rider attending any session will need to have a Stage 3 or 4 Indoor Velodrome accreditation.   

   

Can my accreditation at the velodrome be transferred so that I can ride other velodromes in the UK?  

If you have an accreditation with us but would like this to be included on the UK wide register please provide us with an up to date address, your DOB, contact phone, BC licence number and we can send them over to Manchester to be included on the UK wide register held there.  

 Please send details across to enquiries@newportlive.co.uk who will pass it across to the cycling development team.   

the riverfront theatre & arts centre

When will the Riverfront Theatre & Arts Centre be reopening?

The Riverfront Theatre & Arts Centre may be closed, but we’re working hard to get ready for reopening. We have already started thinking about our 2021 pantomime and have some brand new camera and recording equipment too! We’ll share more updates as soon as we can.  
 
In the meantime, we’ve been working with some fantastic artists and organisations in our community and there’s still plenty of way to get involved and get creative! 

 

Re-opening of The Riverfront 

Whilst our main theatre programme will not be going ahead, we are hopeful that The Riverfront Theatre & Arts Centre will reopen this year as we look to introduce alternative ways to entertain people, as well as to help you get creative and support your physical and mental wellbeing. 

Take a look at the following links; 

Our projects, programmes and initiatives | Community Arts Development 

Happy and Healthy at Home

In the meantime, please follow our social media channels where we'll be sharing performances and other creative activities from other fantastic organisations for you to try. 

www.facebook.com/theriverfront 

www.twitter.com/riverfrontarts 

Www.instagram.com/riverfrontarts  

Are COBRA Music Studios open?

Although the Riverfront unfortunately remains closed, COBRA are now allowed to open on reduced working hours and session sizes. They are operating under strict COVID secure regulations, and the safety of their clients is of upmost concern. They are currently working through their diary and contacting clients that have had their recording sessions postponed due to COVID-19.  
 
They are also now welcoming new bookings and have availability from the middle October onwards.

Contact COBRA

OTHER

What services are available to support people at home?

If you’re not ready to join us yet, we have a number of ways we will continue to support you at home. 

Les Mills On Demand 
Try Les Mills On Demand for free for 30 days. If you want to continue beyond that, you can become a paying subscriber at a special rate of £7.94 per month that we’ve negotiated with Les Mills for Newport Live customers. 


Find our more here

Healthy and Active app 
We have introduced the Newport Live Healthy and Active app, the perfect partner to help you workout and improve your wellbeing at home, outdoors or with us at our centres.  You can also access our instructors delivering some of our most popular classes and exercises for you to try at home as well as additional exercises provided by Technogym. 


Find out more here
 

Is the stadium available to book?

Our stadium track is now available to book for individuals only.

Sessions will be 50 minutes long bookable on the hour at 4pm, 5pm and 6pm.

A maximum of 8 individuals are permitted to attend these sessions. Each individual will be allocated a lane and will required to stay in their allocated lane only.

For existing group bookings, our team will be in touch regarding your return if this is permitted under current guidance. 

Find out more and book

Will cafés be open?

 The café at the Regional Pool and Tennis Centre is open for takeaway only from 4th May. The café at Newport Centre will remain closed.  

Regional Pool & Tennis Centre Café opening times 

Are courts available to hire? 

Court hire is available for badminton, table tennis, tennis and pickleball; we are unable to hire rackets and equipment for court hire so please remember to bring your own. Customers can purchase equipment at our Receptions including balls and racquets.  

Court hire will not return to the Geraint Thomas National Velodrome of Wales until Tuesday 11th May. 

Are meeting rooms available to hire?

 Some meeting rooms are available to hire, following social distancing guidelines and subject to capacity. Email enquiries@newportlive.co.uk with your requirements.  

Are other clubs and groups which use Newport Live facilities returning? 

Any clubs or groups which book with us will need to refer to your refer to sport plan from your governing body and have completed a booking form, new detailed Covid-19  risk assessment (to support the safe operation of the sporting activity) along with details of your nominated Covid-19 officer and a method statement as to how you will manage track and trace.   

Once you have all of this information, please contact bookings@newportlive.co.uk