bookings & Newport Live Card

How do I book a session?

All classes and activities will need to be booked in advance which can be made easier by booking online via our app and website. To ensure your online account is set up visit https://newportlive.leisurecloud.net/Connect/mrmLogin.aspx 

If you are already a Newport Live member, you should have received an email with details on how to reset your pin number. 

If you need help setting up your account, please email enquiries@newportlive.co.uk 

How do I get the Newport Live app?

If you have an online account or have previously received a Newport Live card, booking is easy via our Newport Live app available for both apple and android.  Download it here

Click here to see our videos with more details on how to set up your Newport Live app. 
 

Can I use the facilities if I’m not a member?

Yes, with Pay & Play you can book online and pay for your class or session individually. You will still need an online account and Newport Live card.
 

Why do I need a Newport Live card?

For safety purposes you will need a Newport Live card to access all of our facilities and services as this allows us to monitor how many people are using our venues and to support the NHS Wales Test Trace Protect service, should we need to.
 

How do I get a Newport Live card?

If you do not have a card, you can set up your account online here https://newportlive.leisurecloud.net/joinathome/MemberRegistration.aspx  

On your first visit please collect your Newport Live card from reception. You will also be required to have your photograph taken. You will also need to attend a Member Welcome before you use the gym. 
 

How do I get a replacement Newport Live card?

If you have previously had a card which has been misplaced, please email enquiries@newportlive.co.uk Please include your name, postcode, date of birth and customer number if you have it. Please also let us know which of our sites you will be visiting so we can ensure your card is ready at reception for you to collect when you arrive for your first visit. You may also be required to have your photograph taken if this is not already on our system.  

Can I book more than one session per day?

Yes, but you may be required to leave the centre after your first session and re-enter for subsequent sessions. 

Newport Live App

What can I book using the Newport Live app?

You can book a range of activities on the Newport Live app including-

•    Gym sessions
•    Personal support
•    Exercise classes
•    Public Swim and Family Swim sessions
•    Tennis Courts
•    Adult Tennis sessions
•    Track Cycling
•    Children’s Cycling
•    Badminton and Table Tennis courts

You can also use the app to access Home Portal to view your child’s swimming lessons and track their progress.

I’ve downloaded the app what do I do next?

Make sure you’ve added our 3 clubs to your app, Active Living Centre, Newport Centre and Newport International Sports Village then to keep up to date with our service updates make sure your receiving ‘Push Notifications’ for ‘all my clubs’. Lastly, you’ll need your email address and 4-digit pin to log in.

I’ve never received or I can’t remember my 4-digit pin

Please follow the below link to reset your pin. You will be prompted to enter your email address and may be requested to enter your Member ID. Please note your email address will need to match that held on your account with us. Your Member ID is not the number on your green or grey Newport Live card.

https://newportlive.leisurecloud.net/Connect/MemberManagement/MRMpasswordrequest.aspx

Why am I being asked for a Member ID?

When resetting your pin you may be prompted to enter your Member ID.  This means we have 1 or more account registered against the email address you’re trying to use and we simply need to know which account you’d like to reset

I’m being asked for my Member ID, where can I find this number?

Please note this isn’t the number on your green or grey Newport Live Card. Your Member ID can be found on your welcome email or alternatively if you don’t have this email or require the Member ID for a family members account please email enquiries@newportlive.co.uk confirming the full name, date of birth and postcode of the account requiring a new pin.

Can my email address be used against 1 or more account to book via the app?

Yes, your email address can be used against a number of accounts, you will simply need each accounts Member ID when requesting or resetting the pin

I am unable to book a gym session on the app

If you haven’t attended a member welcome, you will be unable to use the app to book a gym session until you do so. Please book a member welcome through the app or call the team on 01633 656757 who will be able to help you.
 

I am unable to book a tennis or badminton court using the app

If you are unable to book a session on the app which you should have access for please call the team on 01633 656757 who will be able to help you. 

How far in advance can I book activities on the app?

Members can use the app to book activities 8 days in advance. Pay and play customers can book 4 days in advance.
 

How do I switch venues on the Newport Live app?

You can select and toggle between venues my going into ‘Menu (three horizontal lines)’ and clicking on ‘My Clubs’.

What do I do if I have forgotten my pin?

You can request your Pin on the app by scrolling to the bottom of the page and selecting ‘Forgotten Your Pin.’ You will then be prompted to enter your email address.

Still having problems with the app?

This could be due to a number of things including:

  •  An unpaid amount on your account
  • Unpaid amounts on linked account
  • A cancelled membership
  •  An update is required for your membership
  • An incorrect email address is held in our records

Please contact us on 01633 656757 or email enquiries@newportlive.co.uk if you are having any of the above issues.
 

I am unable to book onto certain cycling sessions

Please note some sessions require higher level accreditations. If its’ not clear which stage is required for your booking please contact us on 01633 656757

I’m already booked for a session but I want to book for someone else ie family member

Due to Track, Trace and Protect we need the details of each individual due to attend our sessions. For this reason you will be unable to book multiple sessions using your account. If you have the additional persons account details please log out of your account on the app and log in using the additional persons details.
 

I’ve forgotten which activities and sessions I’ve booked


When logged into the app with your account select the ‘My Booking’ tiles to view your upcoming activities 

Can I cancel my activities and sessions using the app

Yes, you can cancel your activities and session up to 30 minutes before the activities or sessions start time.

Guidelines

What changes have been made to keep me safe?

We have implemented additional guidelines to keep customers and staff safe. We are following guidelines set out by UK Active for the fitness industry. 

These include:
•    All sessions will need to be booked in advance 
•    A reduction in the number of users in the building 
•    Relocation of gyms and equipment with machines spread further apart
•    Changes to our timetables and relocation of our classes 
•    Enhanced cleaning regimes 
•    Social distance and directional signage to follow as you move around our buildings 

You can find all of our guidelines here and we ask that you familiarise yourself with these before you arrive.
 

How does the firebreak lockdown affect Newport Live facilities?

The latest update on lockdowns can be found here

Do I have to wear a face covering in Newport Live centres?

Yes, in line with guidance from the Welsh Government you will be required to wear a face covering when in all Newport Live centres and facilities including in changing rooms. 

You are not required to wear a mask if;

  • You are participating in exercise or sport and are within the area to take part in physical activity e.g. in a gym, fitness class, swimming pool or when riding the Velodrome Track where we have social distancing measures in place. You will need to wear your mask on the way to and from your activity. 
  • You are under the age of 11.
  • You are seated in the café area at the Pool & Tennis Centre when consuming refreshments.
  • You have a reasonable excuse to not wear a face covering (e.g. health reasons).

You can find more details on the Welsh Government website here: https://gov.wales/face-coverings-guidance-public

facilities & opening times

What time will facilities be open?

Please check our Opening Times page for the latest information on when our facilities are open.

Please check our online booking for details on times of fitness and exercise sessions. 

Can I park for free at Newport Centre?

Yes, you can park for free for 2 hours at Newport Centre. 

When will The Riverfront Theatre & Arts Centre be reopening?

View latest update

Whilst our main theatre programme will not be going ahead, we are hopeful that The Riverfront Theatre & Arts Centre will reopen this Autumn as we look to introduce alternative ways to entertain people, including during the festive period, as well as to help you get creative and support your physical and mental wellbeing.

We are working on other opportunities to entertain our customers and support artists. Following a successful application to the Arts Council of Wales’ Stabilisation fund for Organisations, we will be launching a programme of online classes, workshops and educational materials developed from the theatre’s current programme including dance, music, drama and arts-based fitness classes.  This will include working with partners as well as commissioning local artists who will be supported with access to The Riverfront’s facilities to help take their current programme online and develop new work.

In the meantime, please follow our social media channels where we'll be sharing performances and other creative activities from other fantastic organisations for you to try.

LOCKERS & CHANGING FACILITIES

Will lockers and changing rooms be available?

Dry side changing rooms are now available with limited capacities at Newport Centre, the Geraint Thomas National Velodrome of Wales and the Regional Pool & Tennis Centre. If you are swimming, please come ‘beach ready’.

 

Will toilets be available?

Yes, but these will be limited to 1 person at a time.

MEMBERSHIPS

Can I join as a member?

Yes, you can join as a member, more details of what our membership includes can be found here.

Please note, some elements of our membership may currently be unavailable until our services reopen in full. 

 

Who can I speak to about my Newport Live membership?

Please email enquiries@newportlive.co.uk and speak to one of our team who will be able to help you with any queries. 

 

What do I do if I’m not ready to restart my membership?

If you’re not ready to return just yet, and you have not been contacted by a member of our team,please email enquiries@newportlive.co.uk
 

Do I have to be a member to use Newport Live facilities?

No, with Pay & Play you can book online and pay for your class or session individually. You will still need an online account and Newport Live card.

Are you still offering 5 day passes?

Yes, more information on the 5 day free pass can he found here

PERSONAL SUPPORT

Will personal support be available?

You can find out what personal support we currently offer here.

To help support your workout and improve your wellbeing at home, outdoors or with us at our centres, we have launched our Healthy and Active app. Provided by Technogym MyWellness, the app will let you manage your training programme, record your body measurements, access online workouts and get training support from our instructors.

Tennis

What tennis services will be returning?

Indoor and outdoor tennis courts are available via booking only for a maximum of 4 people for 50 minutes.  

Off-peak courts will be available from 6:45am and peak courts available from 4:45pm. 

Indoor Tennis Courts 
Bookings will start at 45 minutes past the hour (e.g. 6.45am - 7.35am).  

Outdoor Tennis Courts 
Bookings will start on the hour (e.g. 6am – 6.50am).

Members can book courts 8 days in advance and Pay & Play users 4 days in advance. 

Book online or via the Newport Live app 

Lessons & Socials
Tennis lessons and socials have now returned. More details here
 
Other programmes and accessible tennis sessions will return at a later date. 30-minute tennis court bookings and private lessons will not be available until further notice.

Pricing

From September 1st onwards all customers using the tennis courts as a guest of a member will need to have a Newport Live Card and book for their activity with a small fee. More information will be available shortly.

30-minute tennis court bookings and private lessons will not be available until further notice. 

When will tennis lessons be returning?

Tennis lessons returned on Tuesday 1st September.
 

What additional guidelines are in place for tennis?

•    All customers booked to attend each court booking must enter the facility together. Please wait in your car or away from the facility entrance until all individuals in your booking have arrived. When all parties have arrived please queue at the designated queue point outside the Pool & Tennis Centre building and wait to be checked-in by reception.
•    No spectators will be permitted.
•    Towels will not be permitted.
•    Bring your drinks and tennis equipment. We will not be able to allow the hire of tennis equipment although some equipment may be available for sale at reception. 
•    After your activity, please leave the building immediately following any directional signage and maintaining social distancing.

Our full guidelines can be found here

Tennis lessons

When will lessons be restarting?

Tennis lessons returned on Tuesday 1st September.

Will my tennis lesson be at the same time and location?

Where possible we have tried to keep your tennis lesson as close as possible to the session you were attending prior to lockdown. However, changes have been made to capacities and additional time is required manage the requirements of the programme, as such we may need to offer you an alternative session. 

If your child has had a birthday which means that they should now be in a different session then they will have been moved accordingly.  

You will receive an email to confirm the time and date of your session. If this is not suitable you will need to contact our enquiries team via enquiries@newportlive.co.uk who will try to find an alternative session for you.

What if I do not want my child to return to lessons?

We will cancel your direct debit and remove you from your lessons. Unfortunately, we cannot hold your tennis lesson place for you as spaces are limited. Please advise us via email if you do not wish to return to the programme, please include your name, your child's name, postcode and date of birth.

Can I start tennis lessons if I was not doing them already?

Yes, if you or your child are interested in starting tennis lessons please contact us.

Will changing rooms and showers be available?

Dry side changing rooms are now available with limited capacities at the Regional Pool & Tennis Centre.

 

Are toilets available?

Toilets will be available. All toilets have been restricted to allow 1 person at any given time in the area.  

Are spectators allowed?

No, our capacities will not support spectators to the programme. Parents will need to meet their child's Tennis Coach at the front of the Tennis Centre by the large Entry/Exit doors outside Indoor Court 1. The Tennis Coach will then take a register for the group and ask each parent to state the name of who will be collecting the child at the end of the session. The Tennis Coach will then ask each player to sanitize their hands when entering the courts and lead the group to the appropriate court. At the end of the tennis lesson, parents will need to wait outside the tennis centre to collect children and will be required to give the name stated for collection.

Will all stages be returning?

Mini Tennis, Teen Tennis and Adult Tennis Programmes returned on Tuesday 1st September.

Will accessible sessions be returning?

These sessions are being reviewed and we are looking to re-introduce them during September.

What happens if my child’s ability has changed?

All children will be assessed during the first few weeks of the programme and coaches will direct them to the appropriate level if a change is required. 

Will other tennis sessions be returning? E.g. Tennis Tuesdays, Tennis Xpress, Cardio Tennis, 1 to 1 lessons, socials.

Social Tennis returned on Tuesday 1st September. The other sessions will be reviewed, and we will look to return them on a phased basis during September subject to court availability.

Have lesson prices changed?

Membership Type/
Lesson Type

New Monthly Payment -
1 Lesson per week

New Monthly Payment -
2 Lessons per week
Mini Red DD £24.75  £49.50
Mini Orange DD £25.50 £51.00
Mini Green DD £25.50 £51.00
Yellow DD £25.50 £51.00
Adult Tennis DD £28.00 £56.00


   
      
        
        
        
        

How many people will be in a lesson?

Mini Red - 8 max
Mini Orange / Green and Yellow (Teen) - 6 max
Adults - 8 max (spread over two courts)

Do I need to bring my own equipment, or can this be hired?

Wherever possible please bring your own racquet. Racquets will be available if required. We will have a limited stock of racquets available for sale from £20. 

When will my Direct Debit be due?

Direct debits will be collected on the 1st of the month starting on 1st September.. 

Gyms

Which gyms will be available?

Gym's are available at Newport Centre, the Geraint Thomas National Velodrome of Wales, Active Living Centre and the Regional Pool and Tennis Centre. All gyms have been expanded into new areas to space out machinery so the equipment you are used to using may have moved.

We also have a brand new gym at The Regional Pool & Tennis Centre with additional Technogym equipment including Biocircuit - a brand new 30-minute workout tailored to you. The equipment adapts to your body and guides you as you progress.

Find out more
 

How do I book for the gym?

Sessions at the gym will be available every hour and must be booked in advance. 

Members can book the gym 8 days in advance and Pay & Play Users 4 days in advance. 

Book online or via the Newport Live app 
 

Will the free weights room at the Geraint Thomas National Velodrome be available?

Yes, the free weights area at the Geraint Thomas Velodrome is available for prebooking following the above process. 

Spotting is not permitted in the free weights area.
 

Is the Easyline gym at the Regional Pool & Tennis Centre open?

No, the Easyline gym is not available. 
 

Will you still be offering outdoor group exercise classes?

Unfortunately we are suspending our outdoor exercise classes as we move into the autumn. We hope to relaunch them in the spring.

 

What additional guidelines are in place for the gym?

•    Sessions must be booked in advance will be a maximum of 60 minutes allowing a 15-minute cleaning slot between bookable sessions. 

•    Customers must clean down machine before and after use.
•    Towels will not be permitted. Please bring your own drink.
•    Limited dry side changing rooms are available.
•    Please do not arrive more than 5 minutes before the start of your session. If you arrive early, you are no longer required to queue outside for gym and class entry at facilities unless there are already numerous people in the reception area. If you arrive early for your session you may enter the gym before your booked session but will also need to be booked into the prior session for track and trace purposes. This is subject to availability.  

•    You will need you Newport Live card to access the gym.
•    After your activity, please leave the building immediately following any directional signage and maintaining social distancing.

Our full guidelines can be found here

How old do I need to be to use the gym?

Children aged 11-13 can use the gym but must be accompanied by an adult.

Children aged 14 and over can use the gym unaccompanied.

How do I book to use the new Regional Pool & Tennis Centre Gym?

You must first book and attend a member welcome before you can book a session at the new gym.

You can do so online, or on the app.

GROUP EXERCISE CLASSES

Where will group exercise classes be available?

Classes are available at Newport Centre, the Geraint Thomas National Velodrome of Wales, Active Living Centre and the Regional Pool and Tennis Centre

Classes may have been re-located into new areas to allow you to exercise at a safe distance from others. 
 

Which group exercise classes are available?

We have changed our timetable but lots of your favourite classes will still be available including Indoor Group Cycling, Yoga and Zumba.

Classes must be booked in advance.

Members can book classes 8 days in advance and Pay & Play users 4 days in advance. 

You can find our timetable and book here or via the Newport Live app

Unfortunately, due to changes to capacity in our pools and our timetables we are currently unable to offer Aqua classes. However, we hope to be able to introduce these soon.  

Will you still be offering outdoor group exercise classes?

Unfortunately we are suspending our outdoor exercise classes as we move into the autumn. We hope to relaunch them in the spring.
 

Will the Indoor Group Cycling Virtual Studio be available?

Yes, the Indoor Group Cycling Studio has a reduced capacity of 10 people for virtual classes only. Instructor led classes are available and have been relocated to Track Centre at the velodrome.

What additional guidelines are in place for group exercise classes?


•    Sessions must be booked in advance
•    Some classes have been relocated into new spaces to ensure all customers can keep a safe distance from each other. Please familiarise yourself with the location of your class before you arrive. 
•    The floor will be marked with boxes for each customer to ensure your safety.  
•    Customers must clean down machine before and after use.
•    Bring your own drink. Towels will not be permitted.
•   Dry side changing rooms are available with limited capacity.
•    After your activity, please leave the building immediately following any directional signage and maintaining social distancing.

Our full guidelines can be found here

 

SWIMMING

Where will swimming be available?

Swimming will be available at the Active Living Centre and the Regional Pool & Tennis Centre

The pool at Newport Centre will remain closed. You can find more details here
 

When will the City of Newport Swimming Club be returning?

The City of Newport Swimming Club returned on 10th August. If you are in the swimming club you will be contacted directly to confirm your return.

Do I need to book for swimming?

Yes, swimming must be booked in advance. 

The main pools at both venues will be lane swimming only. You will need to book a lane relevant to your swimming speed as there will be no overtaking. Backstroke is not permitted.  Sessions will be a maximum of 60 minutes to allow our staff to clean.  

The Teaching Pool at The Regional Pool & Tennis Centre is open for swimming lessons and family swim. 

Members can book swim sessions 8 days in advance and Pay & Play users 4 days in advance. 

Book online or via the Newport Live app 

What are the free swimming times?

Details on free swimming can be found here.

What additional guidelines are in place for swimming?

•    5 mintes before the start of your session, please join the queuing area.
•    Shoes must be removed on entering changing rooms, you will then be directed to poolside to remove your clothes and store your belongings.
•    Lanes will be double the usual width with up to 7 people in a lane at any time.
•    You will need to book a lane relevant to your swimming speed as there will be no overtaking. 
•    Backstroke is not permitted.  
•    Customers will be required to arrive swim ready as lockers and changing cubicles will be unavailable prior to your swim. Customers will be dedicated a 2-metre box on poolside to undress and store equipment. Hygiene showers will be available on the pool side.
•   Changing rooms are available but should only be used if absolutely essential and access is extremely limited. 
•    After your activity, please leave the building immediately following any directional signage and maintaining social distancing.
•    No spectators will be permitted.

Our full guidelines can be found here
 

Will other aqua session be available? 

No, unfortunately due to capacity in our pools, aqua fitness, fun sessions, Rookie Fitness and Challenge will not be available but we hope to bring these back in the future. 

Who can attend public swimming sessions?

As public swimming is lane swimming only swimmers must be confident in deep water and be able to swim 25m lengths.

Can I bring my own swimming equipment and flotation aids?

Swimming equipment/floatation aids are not permitted, except for googles, swim caps, nose clips, ear plugs and any other personal equipment.

Which swimming lane is correct for my ability?

Swimmers using lanes must be in the correct lane for their ability:

Fast Lane
Use the fast lane if you are able to swim 200 meters in under 4 minutes. 

Medium Lane
Use the medium lane if you are able to swim 200 meters in under 6 minutes.

Slow Lane
Use the slow lane if you are able to swim 200 meters in over 6 minutes.

 

View all of our Swim Lane Rules

Is accessible swimming returning?

Yes, if your children require 1 to 1 support in the pool they will need to come with a parent or guardian who can enter the pool

 

FAMILY SWIM

How deep is the pool?

The shallow end is 0.6m deep which gradually increases to 0.9m. Entry to the pool is via steps with a handrail if using the shallow end or via a pool ladder at the deep end.

Can I bring my own equipment?

Only goggles, arm bands and flotation rings are currently permitted.

Will showers and changing rooms be available?

Changing rooms will not be available before your swim so you should arrive beach ready. Hygiene showers only will be available before your swim. Each family will be allocated a changing room for 15 minutes after your swim.

How long is my swim session?

You will be able to swim for 1 hour with 15 minutes for changing afterwards.

Who can I attend with?

Families of up to 5 people must be from the same household.

Can children swim unsupervised?

Children should be supervised as per our child supervision guidelines found here.

What additional guidelines will I need to follow?

5 minutes before the start of your session, please join the queuing area at the front of the building with your entire group. 

  • Access to the pool will be via the main changing village. Shoes must be removed on entering the changing village. Exit will be via the other set of doors from the teaching pool corridor.
  • Customers will be required to arrive swim ready as lockers and changing cubicles will be unavailable prior to your swim. Customers will be dedicated a box on poolside to undress and store equipment. Hygiene showers will be available on the pool side.
  • A changing room will be available for 15 minutes after your swim.
  • After your activity, please leave the building immediately following any directional signage and maintaining social distancing.
  • Only goggles, arm bands and flotation rings are currently permitted.

Our full guidelines can be found here

Do I need to book in advance?

Yes, these sessions must be booked in advance on our website or via the Newport Live app.

Can I bring a pushchair into the pool area?

No, pushchairs are not allowed and should be left in your vehicle where possible. If you are walking to site our reception team will store your pushchair for you to collect after your swim.

What swimwear do babies need?

All children from 0-18 months need a reusable or disposable swim nappy. 

SWIMMING LESSONS

When will lessons be restarting? 

Lessons returned at the Regional Pool and Tennis Centre and Active Living Centre from 1st September. 

Unfortunately, lessons will not be returning at Newport Centre as the pool is currently closed for maintenance works. More details can be found here.

Will my swimming lesson be at the same time and location? 

Where possible we have tried to keep swimming lessons as close as possible to the existing day and location. However, changes have been made to capacities and additional time is required for cleaning and enhanced safety measures. As such we may need to offer you an alternative session. 

If you intend to return to swimming lessons at the Regional Pool and Tennis Centre and Active Living Centre you will receive an email week commencing 17th August to confirm the time and date of your session. If this is not suitable you will need to contact our enquiries team on enquiries@newportlive.co.uk who will try to find an alternative session for you. 

What will happen to lessons at Newport Centre? 

Newport Centre pool will remain closed for the next 6 months. We will try our best to accommodate all lessons at our other centres, but this may not be possible for all sessions.   

Customers with swimming lessons at Newport Centre will be contacted after 1st September to advise if we can find space for you in an alternative session at the Regional Pool and Tennis Centre or Active Living Centre.   

What will happen to my payment and credits? 

Direct Debit 

Newport Live will now collect Direct Debits on the first of each month (or closest working day after should the 1st fall on a weekend or bank holiday) and the next Direct Debit will be collected on 1st September 2020. 

If you pay by direct debit your first week will be free and your October direct debit will be reduced by £4.80.

Credits 

If you pay using credits we will add an extra credit to your account prior to lessons returning.  

What if I do not want me or my child to return to lessons?

If you do not wish to return to swimming lessons, please email enquiries@newportlive.co.uk. We will freeze your direct debit or bank your credits until you’re ready to return. 

Unfortunately, we cannot hold your swimming lesson place for you as spaces are limited.  

Can I start swimming lessons if I was not doing them already? 

At present we are not accepting new customers into the swimming lesson programme nor are we accepting customers onto our waiting lists

Will changing rooms and showers be available? 

Swimmers will need to come swim ready and wear their swimming costume under their clothes. Showers will not be available after the session and there will be limited access to changing rooms. We recommend bringing a poncho towel as children will have to change poolside.

Are toilets available?

Toilets are available for 1 person at a time but children are unable to be escorted so must be able to go alone. Swimmers are  encouraged to use the toilet before arriving for our lessons. 

 

Are spectators allowed? 

No, unfortunately spectators will not be allowed.  

Are adults allowed to accompany children?  

Your coach will meet you at the entrance to the building 5 minutes before your lesson. Children will be taken in a group to change poolside in an allocated area. You will then be required to leave the building whilst the lesson is taking place. We recommend you provide children with a poncho towel or dri-robe to exit the building.

Your coach will advise on the pick-up point of your child. Please do not congregate around the pick-up point and ensure you always adhere to social distancing.  

Outdoor footwear is not permitted on the poolside. 

If you normally swim with your child, you will be able to attend with them as normal but will be required to change poolside in an allocated area.  

How many people will be in a lesson? 

Capacities will be limited to ensure we can keep you safe. 

At the Regional Pool and Tennis Centre there will be 8 per class in the teaching pool and 10 per class in the main pool. 

At Active Living Centre there will be 6 or 8 in a class dependent on the lesson stage. 

Will all stages be returning?  

 

Yes, all child stages including accessible swimming sessions will be returning.  

Rookie Fitness, Challenge and adult swimming lessons will not be returning until further notice. 

What is the price of lessons? 

A block of 10 credits are £48 or Direct Debits are £20 per month. 

What additional safety guidelines are in place? 

We are following guidelines set out by UK Active which can be found here.  

We encourage you to familiarise yourself with these before your return. 

How will this affect accessibility sessions?

During these sessions there will be an instructor present. There may be volunteers present but this will not be guaranteed, as such if the swimmer needs 1 to 1 support, they will need to be accompanied in the pool by a parent or adult. 

CHILDREN'S Cycling

Will Children’s Cycling be available?

Balance Bike sessions and Learn to Ride sessions for ages 4-5 have returned. We hope to bring back other Children’s Cycling sessions in the future.

Have any changes been made to Balance Bike sessions?

To help keep everyone safe, you will need to follow our Covid-19 guidelines when using our facilities. These can be found here. Where possible, please bring your own bike and helmet. Children must be accompanied by 1 adult or carer only. Sessions will be 30 minutes and cost £4.15.

Have any changes been made to Learn to Ride sessions?

There will no longer be any contact between the coach and rider in this session, support will need to be given by the 1 parent / carer who attends the lesson with the rider.

Where possible, riders will need to bring their own helmet.

TRACK CYCLING

When will sessions be restarting?

Track Cycling is currently unavailable due to the local lockdown. 

How much will a session cost?

Session cost will be £20 payable via the Newport Live App or online on www.newportlive.co.uk 

Do I need to bring my own equipment, or can this be hired?

You will need to bring your own bike and equipment. Hire bikes are not available currently. 

Will there be a coach present?

Yes. A Newport Live coach will be present at all times to ensure a safe session and to direct the group activity. The coach will conduct group drills based on numbers attending and riders wishing for solo and sprint efforts to ensure all riders have adequate track time.  

How will the sessions be run?

The sessions will begin with accreditation exercises for all riders wishing to take part in group activity. This will allow a refresh of skills for all riders. Riders MUST be able to demonstrate that they are capable of maintaining a distance of 10m wheel to wheel and ride black, blue and fence rail. Riders unable to complete this simple assessment will not be able to take part in any group activity.   

Group drills will be a maximum 15-minute duration and will require riders to lay off others by 10m minimum at all times. Any overtakes need to be at least 2m side to side. 

Can I undertake solo efforts?

Yes. Provided there is time and space between rider efforts. There will not be any opportunity for held starts. Please inform the coach at the beginning of the session if you would like to ride solo. Riders requiring solo efforts are encouraged to bring their own rollers for warm up maximise track time for all. 

Will sessions be at the same time as they were previously?

No. As we rebuild the program, we have to manage Governing Body requirements and other class numbers in track centre which will add to the challenge of operating safely under Welsh Government guidance. We can only have 30 people maximum in any space currently. As restrictions lift then a more normal program is planned but it is also a good opportunity to refresh the program.  

What age do I need to be to attend the sessions?

Any Stage 3 or Stage 4 accredited rider can attend these sessions. 

How many riders are permitted on the track at the same time?

The maximum number of riders allowed in the session will be 20 with a track limit of 10. 

What additional guidelines are in place for Track Cycling?

  • Please follow all signage in the building to access track centre. Riders will be allowed to access track centre 15 minutes before session start time. It is recommended you arrive ready to ride as changing room space is limited.  

  • No spectators will be permitted.  

  • Towels will not be permitted.  

  • Bring your own drinks and cycling equipment. The water fountain is out of use currently. 

  • After your activity, please leave the building immediately following any directional signage and maintaining social distancing.  

Our full guidelines can be found here  

Can I attend a session if I attend another velodrome?

If you have been accredited by another velodrome, please call 01633 656757 to speak to our Track Development team who will be able to advise. You MUST do this in advance of booking. No riders will be allowed access unless they have prebooked a session.  

Will changing rooms and showers be available?

Changing rooms are available and maximum capacities are indicated by the signage on the doors with a maximum of 1 at a time in the showers. Limited lockers are also available so we advise you only bring what you need with you.  

Are toilets available?

Toilets will be available. All toilets have been restricted to allow 1 person at any given time in the area.    

Are spectators allowed?

No, our capacities will not support spectators.  

Will sessions run by other organisations (e.g. Welsh Cycling, 42 Degrees, PDQ) be returning?

Welsh Cycling have been operating for a number of weeks with their elite training program. We will be allowing limited sessions to be available for accredited coaching companies to offer sessions in the coming weeks. These will need to comply with all aspects of Newport Live Covid Operating Guidelines so will remain limited in content for some time. Any rider attending any session will need to have a Stage 3 or 4 Indoor Velodrome accreditation.  

Bike Hook Hire Renewal

Due to the current situation with the local lockdown, bike hook renewal has been postponed until 1st November 2020. Customers who do not wish to continue with Bike Hook Hire at the Velodrome should collect their bike before 1st November when local lockdown restrictions have lifted and it is safe to do so. 

the riverfront theatre & arts centre

When will the Riverfront Theatre & Arts Centre be reopening?

View latest update

Whilst our main theatre programme will not be going ahead, we are hopeful that The Riverfront Theatre & Arts Centre will reopen this Autumn as we look to introduce alternative ways to entertain people, including during the festive period, as well as to help you get creative and support your physical and mental wellbeing.

We are working on other opportunities to entertain our customers and support artists. Following a successful application to the Arts Council of Wales’ Stabilisation fund for Organisations, we will be launching a programme of online classes, workshops and educational materials developed from the theatre’s current programme including dance, music, drama and arts-based fitness classes.  This will include working with partners as well as commissioning local artists who will be supported with access to The Riverfront’s facilities to help take their current programme online and develop new work.

In the meantime, please follow our social media channels where we'll be sharing performances and other creative activities from other fantastic organisations for you to try.

Are COBRA Music Studios open?

Although the Riverfront unfortunately remains closed, COBRA are now allowed to open on reduced working hours and session sizes. They are operating under strict COVID secure regulations, and the safety of their clients is of upmost concern. They are currently working through their diary and contacting clients that have had their recording sessions postponed due to COVID-19.  
 
They are also now welcoming new bookings and have availability from the middle October onwards.

OTHER ACTIVITIES

Will cafés be open?

The café at the Regional Pool and Tennis Centre is open with limited seating. The café at Newport Centre will remain closed. 

 

Regional Pool & Tennis Centre Café opening times

Are courts available to hire?

The following courts are available to hire:

Newport Centre: Badminton and Pickleball
Geraint Thomas National Velodrome of Wales: Table tennis and badminton
Active Living Centre: Badminton & table tennis

Book online or via the Newport Live app.

Equipment is not available for hire.

Are meeting rooms available to hire?

Some meeting rooms are available to hire, following social distancing guidelines and subject to capacity. Email enquiries@newportlive.co.uk with your requirements. 
 

Are other clubs and groups which use Newport Live facilities returning?

We will be contacting all our regular bookings in the coming weeks, with a view to starting a second phase of opening in September 2020.

However, some areas of  our sites have been repurposed to maintain social distancing, so not all previous slots will be available in the short term, unless or until the Welsh Government relax the current guidelines. We are also subject to the governing body guidelines for each sport and activity that we look to welcome back. 

We will also be needing some extra documentation from group and club bookings to meet the guidelines we are working with 

•    Details of your designated Covid Officer
•    National Governing Body approved Risk Assessment
•    Track, Trace and Protect data collection methods

We are working to re-programme the sites and will do our utmost to be able to bring all bookings back as soon as possible in a safe manner. In the meantime, if you have any of the aforementioned documentation and haven’t already sent it over then please sent it over to bookings@newportlive.co.uk and we can add it to your documents for review. If you have already sent a booking form in for the year, then we don’t need a new booking form to be completed.

Are outdoor pitches available for hire?

Outdoor pitches are not currently available for adhoc use. For group bookings and club enquires please contact bookings@newportlive.co.uk

OTHER

What services are available to support people at home?

If you’re not ready to join us yet, we have a number of ways we will continue to support you at home. 

Les Mills On Demand 
Try Les Mills On Demand for free for 30 days. If you want to continue beyond that, you can become a paying subscriber at a special rate of £7.94 per month that we’ve negotiated with Les Mills for Newport Live customers. 


Find our more here

Healthy and Active app 
We have introduced the Newport Live Healthy and Active app, the perfect partner to help you workout and improve your wellbeing at home, outdoors or with us at our centres.  You can also access our instructors delivering some of our most popular classes and exercises for you to try at home as well as additional exercises provided by Technogym. 


Find out more here