You can find our opening hours here. 

Your safety and wellbeing are our highest priority at Newport Live. We have a range of measures in place to ensure every visit is safe, comfortable and enjoyable. Some of these measures are visible, while others, such as CCTV, operate discreetly behind the scenes. Our security procedures are reviewed regularly and follow current government and industry best practice guidance.

Our teams are fully trained to recognise and respond to potential security risks or criminal activity across all our venues. You’ll be greeted by our friendly staff when you arrive, and our team may check in with you during your visit to make sure you’re having the best possible experience.

• Newport Live may conduct random security searches or checks as a condition of entry to our venues.
   
• When spectating at an event please bring only one small bag per person. Cloakroom facilities are not available.
   
• The use of mobile devices, photography or video recording is strictly prohibited in all changing rooms, toilet areas and shower facilities.
   
• Access control is in operation at this venue. Please ensure you tap in when you arrive for a booked activity. This helps us know who is in the building, allows our teams to support you during your visit, and is essential for safety procedures such as emergency evacuations.
   
• Please take notice of our safeguarding information across our venues. Safeguarding is everyone’s responsibility, If you have concerns about a situation, child or an adult at risk, please speak to any member of the Newport Live team so we can support you.
   
• If you see something, say something. If something doesn’t seem right, however small, please let any member of the Newport Live team know and help us to maintain a safe and welcoming environment for everyone.

At Newport Live, we are committed to delivering the best possible experience for every customer. This charter outlines what you can expect from us — and how you can help us in return

Customer Charter

Bookings:

All classes, gym sessions and activities need to be booked in advance. You can book via our website or the Newport Live app.

For activities included in a membership, please note members can book 8 days in advance - non-members can book 4 days in advance.

Please ensure your online account is set up visit: Online Booking

If you are already a Newport Live member and have forgotten your password, please request a password reset here: Forgotten Password - Auth | GladstoneGo

If you need help setting up your account, please email customerservice@newportlive.co.uk

Cancellations:

A class, gym session and activity can be cancelled up to 24 hours in advance of the start time of the session for pay and play sessions. 

A course can be cancelled up to 1 week in advance of the start time of the course.

Unfortunately, a refund or a transfer to a later session is not possible within 24 hours (or 1 week for courses) of the start of the session, the session is charged in full for pay and play sessions.

If you are a Newport Live member, please refer to the Membership Terms & Conditions, cancellation may differ depending on the session booked. 

Membership Terms & Conditions

If you have an online account or have previously received a Newport Live card, booking is easy via our Newport Live app available for both Apple and Android.  Download it here.
 

Yes, with Pay & Play, you can book online and pay for your class or session individually. You will still need an online account and a Newport Live card.

Please note that any activities that are included in a Newport Live membership, these are bookable 4 days in advance. For activities excluded from memberships, these can be booked between 8 and 14 days in advance.
 

If you do not have a card, you can set up your account online here: Select a site - Site-finder | GladstoneGo

On your first visit please collect your Newport Live card from reception, and have your photograph taken for your Newport Live account. This process is quick and easy, so you'll be ready to start your work out in no time. 

If you’ve misplaced your card, don’t worry! Just speak to our friendly reception team and they will help you get a replacement card for a small fee.

Wallet feature is a convenient way to securely store your card details for quicker checkouts online. Find out more here

Any sessions booked over the phone or at reception must be paid for at the time of booking.

Please note that if a booking is made which includes both juniors and adults, then the adult rate for this activity applies.

When logged into the app with your account select the ‘My Bookings’ button to view your upcoming activities . Alternatively log into your account here: Log in - Auth | GladstoneGo.

You can book a range of activities on the Newport Live app including-

•    Gym sessions
•    Personal support
•    Exercise classes
•    Public Swim and Family Swim sessions
•    Tennis Courts
•    Adult Tennis sessions
•    Track Cycling
•    Children’s Cycling
•    Badminton, Pickleball and Table Tennis courts

If any of these activities are included in your Newport Live membership you will not be charged. For activities outside of your membership you will be prompted for a charge.

If you feel that you are being incorrectly charged for any activity please contact Newport Live.

You can also use the  Newport Live app to access Home Portal to view your child’s swimming lessons or tennis lessons and track their progress.

If this is your first time using the app you'll need to navigate to the menu in the top left hand corner -select account  - sign in - and reset/create password - from this page select "forgotten password" - enter the email address you used to create your Newpotr Live account.

Once logged in:

Make sure you’ve added our 5 clubs to your app:

• Active Living Centre
• Station
• Newport International Sports Village
• Riverfront Theatre & Arts Centre
• Momentwm in Newport

To reset your password, please follow the link below. You will be prompted to enter your email address which must match the one on your account. If you don’t receive the password reset email, please check your spam folder or junk mail, as it might have ended up there.

Activity Search - Book | GladstoneGo

Yes, you can use the same email address for multiple accounts, however where possible please use a different email address for each user, and ensure passwords are unique. This helps ensure each user’s account information is kept secure and personal.

This could be due to a number of things including:

• An unpaid amount on your account
• Unpaid amounts on linked account
• A cancelled membership
• An update is required for your membership
• An incorrect email address is held in our records

Please contact us on 01633 656757 or email customerservice@newportlive.co.uk if you are having any of the above issues.

Yes, you can cancel your activities and session up to 30 minutes before the activities or sessions start time (Newport Live members only).

Pay and play activies can be cancelled or transferred up to 24 hours in advance by contacting Newport Live. Within 24 hours there is NO transfer or refund option available - activities are chargeable in full.

You can join as a member, and there are a variety of different membership types available: more details of what our memberships include can be found here. 

Please speak with our teams at receptions, call us on 01633 656757 or email the team via customerservice@newportlive.co.uk who will be able to help you with any queries.  

Health Commitment Statement

The management and staff of Newport Live are dedicated to helping you take every opportunity to enjoy the facilities that we offer. Please read our health commitment statement.

Personal Support

Newport Live offers a range of Personal Support options all included in your membership.  These services are designed to help you get the most out of your membership and achieve your fitness goals.

You can find out more by checking the Personal Support FAQ below, speaking to our teams in our centres, or exploring the Personal Support section on the Newport Live app. ​​​​​​

A simple and flexible new payment option for Young Adult and Station Only memberships. Find out more here

Yes - You can find out what personal support we currently offer here.

Classes are available at Station, the Geraint Thomas National Velodrome of Wales, Active Living Centre, the Regional Pool and Tennis Centre and the Riverfront Theatre and Arts Centre.

(Please note there are no showering facilities available at the Riverfront theatre)

Classes include: Indoor Group Cycling, Yoga, HYROX and Les Mills.

Classes must be booked in advance and are ONLY available to members or pay and players aged 14+.

Members can book classes 8 days in advance and Pay & Play users 4 days in advance.   

You can find our timetable and book here or via the Newport Live app  

If you can’t attend a class, please cancel as soon as you can so another member or pay-and-play user can take your place.

As a Newport Live member you can cancel up to 30 minutes before a class, on the website, through the Newport Live App or by calling 01633 656757. However for Pay & Play customers, you can only cancel up to 24 hours beforehand, via phone (01633 656757).. No refunds or transfers are available after that point.

If your contact details are incorrect on our records this may stop you from receiving notification emails or calls regarding cancellations or spaces becoming available in a class.

You can change certain contact details on Gladstone by logging in here including your marketing preferences.

Please get in touch with our Customer Service by calling 01633 656757 or emailing customerservice@newportlive.co.uk if you can't update what you need to.

Sessions at the gym should be booked in advance, however you can book as you arrive at one of our centres. 

Members can book the gym 8 days in advance and Pay & Play Users 4 days in advance.  

Book online or via the Newport Live app  

If this is your first visit to one of our gyms, please note you'll need to speak to a member of the team upon arrival to activate gym bookings, or book a Member Welcome (mandatory for 11 - 16 year olds).

Children aged 11-13 can use the gym but must be accompanied by an adult. 

Children aged 14 and over can use the gym unaccompanied. 

Children aged 14 and over can also access Group Exercise classes.

Please note that parents/children who want to use the gym must provide proof of age such as a passport or birth certificate when using our gyms/facilities to ensure that age restrictions are being adhered to. 

A parent must be in attendance during a compulsory Member Welcome for everyone 11-16 years old.

Our public swim times can be found here 

Members can book swim sessions 8 days in advance and Pay & Play users 4 days in advance.   

Book online or via the Newport Live app   

 Details on free swimming can be found here.  

The automated waiting list feature for the Learn to Swim programme allows you to be notified via email when a space becomes available - and there are 2 types: one for prospective members and one for existing members.

If you're a prospective member (not yet on the programme) and there is no space within our programme you can set up an account  with Home Portal and then add your child  to a waiting list for a class.

If you're an existing member and have been marked for movement by the instructor you can manage waiting lists within your Home Portal.

For each waiting list you're added to (or removed from) please note that you will receive separate email notifications.

Please note that if you're unable to spot any classes with availability please ensure your selection doesnt have a filter on that ONLY shows available classes. If you're unsure, give us a call.

If you're having any trouble with using automated waiting lists, please visit any of our reception teams or call our customer service team on 01633 656757.

City of Newport Swimming & Waterpolo

If you're part of team Newport please note:

Any questions regarding the following 

• Training/ Swimming matters should continue to be directed to your squad coach in the first instance or directed to swimming@newportlive.co.uk
• Gala details, news and swimming related communications continue to be provided by the City of Newport Swimming and Water Polo Club website, social media, and personnel. 
• Subscriptions directed to Newport Live customer services team customerservice@newportlive.co.uk

The shallow end is 0.5m deep which gradually increases to 0.8m. Entry to the pool is via steps with a handrail if using the shallow end or via a pool ladder at the deep end.   

Only goggles, arm bands and flotation rings are currently permitted.   

You will be able to swim for 1 hour with 15 minutes for changing afterwards.  

Children should be supervised as per our child supervision guidelines found here.  

Advanced booking on our website or via the Newport Live app is recommended. 

No, pushchairs are not allowed and should be left in your vehicle where possible. If you are walking to site our reception team will store your pushchair for you to collect after your swim.   

You can book onto some of the swimming lessons directly from our website. However for some of the later Waves (Academies) you'll need to contact us, to ensure your child is placed into the correct class.

Please call us on 01633 656757 or email customerservice@newportlive.co.uk

The automated waiting list feature for the Learn to Swim programme allows you to be notified via email when a space becomes available - and there are 2 types: one for prospective members and one for existing members.

If you're a prospective member (not yet on the programme) and there is no space within our programme you can set up an account  with Home Portal and then add your child  to a waiting list for a class.

If you're an existing member and have been marked for movement by the instructor you can manage waiting lists within your Home Portal.

For each waiting list you're added to (or removed from) please note that you will receive separate email notifications.

Please note that if you're unable to spot any classes with availability please ensure your selection doesnt have a filter on that ONLY shows available classes. If you're unsure, give us a call.

If you're having any trouble with using automated waiting lists, please visit any of our reception teams or call our customer service team on 01633 656757.

City of Newport Swimming & Waterpolo

If you're part of team Newport please note:

Any questions regarding the following 

• Training/ Swimming matters should continue to be directed to your squad coach in the first instance or directed to swimming@newportlive.co.uk
• Gala details, news and swimming related communications continue to be provided by the City of Newport Swimming and Water Polo Club website, social media, and personnel. 
• Subscriptions directed to Newport Live customer services team customerservice@newportlive.co.uk

You can access tennis lessons via the Home Portal on the Newport Live app/your Gladstone account here.

If you need any assistance,email customerservice@newportlive.co.uk or call 01633 656757 and the team will be able to advise you.

Wherever possible please bring your own racquet. Racquets will be available if required. We will have a limited stock of racquets available for sale from £20. 

Here are the tennis products we sell

No, bikes are available to hire from the Velodrome. Bike hire is included in most of our beginner’s sessions and covers shoes and helmet rental.  Arrangements for this can be made on the day, and there's no need for pre-booking.

If you have been accredited by another velodrome, please call 01633 656757 to speak to our Track Development team who will be able to advise. You MUST do this in advance of booking. No riders will be allowed access unless they have prebooked a session.   

If you have an accreditation with us but would like this to be included on the UK wide register please provide us with an up to date address, your DOB, contact phone, BC licence number and we can send them over to Manchester to be included on the UK wide register held there.  

Please send details across to customerservice@newportlive.co.uk who will pass it across to the cycling development team.   

Riders must arrive for their session at least 30 minutes before it begins allowing time to prep the equipment and themselves for the session.

Before the session begins, all participants must check in at the Cycling D Area. Here, they will complete registration and receive a safety briefing from the coach.

Prompt arrival is crucial to ensure attendance at the safety briefing, which is vital for the safety and security of all participants.

Here are some guidelines to ensure you are appropriately dressed for your track session:

• It's advisable to dress in two layers of clothing, particularly on the upper body.
• Padded cycle shorts can enhance your comfort while riding the track by reducing friction and providing extra cushioning.
• Helmets are mandatory for all riders. MTB peaks must be removed before the session. Helmets are provided with bike hire free of charge.
• Loose clothing poses a risk of snagging on objects during riding. Please wear fitted bottoms and tuck away any shoelaces, into your shoes or socks.
• All bikes at the track require KEO cleated shoes which can be rented in various sizes. Alternatively, riders may opt to use their own KEO cleated shoes.
• Gloves or track mitts are mandatory. Riders can bring their own or purchase them from reception.

Momentwm is a project that helps residents, commuters and visitors travel around Newport more sustainably. 

We encourage and support people to choose walking, wheeling, and cycling as everyday ways to get around.   These initiatives help reduce travel costs, improve the quality of our local environment, help ease road congestion, and unlock the physical and mental health benefits of a more active lifestyle. 

For all Momentwm activities you should wear clothing appropriate to the weather conditions.  If cycling,  avoid loose fitting clothing which could get tangled in the bike, and wear closed toe footwear. For cycling or fix a bike activities please also be mindful that your clothes could get wet or dirty depending on conditions. 

For cycling activities you are welcome to bring your own bike and helmet although these can be provided if necessary. 

You can hire a standard or e-bike from Momentwm for anything from 1 week (minimum) to 3 months at a time. If you are interested in hiring a bike, all information about the scheme, including prices,  can be found here 

Momentwm activities take place in a variety of locations, including at Newport International Sports Village in Spytty and in and around Newport City Centre.  All information about actual locations will be available when booking via the Newport Live app or Website.

Your safety and wellbeing are our highest priority at Newport Live and The Riverfront Theatre. We have a range of measures in place to ensure every visit is safe, comfortable and enjoyable. Some of these measures are visible, while others, such as CCTV, operate discreetly behind the scenes. Our security procedures are reviewed regularly and follow current government and industry best practice guidance.

Our teams are fully trained to recognise and respond to potential security risks or criminal activity across all our venues. You’ll be greeted by our friendly staff when you arrive, and our team may check in with you during your visit to make sure you’re having the best possible experience.

Security Measures at The Riverfront Theatre and Arts Centre

• Newport Live may conduct random security searches or checks as a condition of entry to our venues.
   
• When attending a show or performance at The Riverfront Theatre and Arts Centre, please bring only one small bag per person. Cloakroom facilities are not available.
   
• The use of mobile devices, photography or video recording is strictly prohibited when watching a show, performance or cinema screenings as well as in all changing rooms, toilet areas and shower facilities.
   
• When you arrive at The Riverfront Theatre for your show, our ushers will scan your e‑ticket, giving you direct access to the auditorium or Studio Theatre. It is important that all people in your party have an e-ticket for admission.
   
• If you are attending an exercise class, please “tap in” when you arrive at Box Office. This helps us confirm who is in the building, allows our teams to support you during your visit, and is essential for safety procedures such as emergency evacuations.
   
• Please take notice of our safeguarding information across our venues. Safeguarding is everyone’s responsibility, If you have concerns about a situation, child or an adult at risk, please speak to any member of The Riverfront Theatre and Newport Live team so we can support you.
   
• If you see something, say something. If something doesn’t seem right, however small, please let any member of The Riverfront Theatre and Newport Live team know. Help us to maintain a safe and welcoming environment for everyone.

With the exception of cancelled events, we do not refund and exchange tickets. You can find our full T&C policy here.

We recommend you arrive 30 minutes before the start time of your theatre show or 15 minutes before the start of your film to allow enough time to purchase any refreshments, have your tickets scanned and take to your seats.

When arriving at your show or event please head to the auditorium doors where our ushers will scan your e-ticket and allow you access to the auditorium. You do not need to show your e-ticket to box office.

E-tickets should arrive within 15 mins of bookingl, if they have not arrived please contact riverfront.boxoffice@newportlive.co.uk. Please check your junk/spam folder as the email could appear here.

When booking online you are unable to leave a single odd seat in the middle of a row. Please review your ticket selection and if you are leaving a single odd seat select again.

Every child and adult in your party will need to be issued a ticket.

After a child's second birthday their ticket will need to be paid for, before their second birthday they will need to be issued with a free ticket by box office staff - these cannot be booked online.

For some shows, specifically targeted at very young children, everyone in your party including under 2s will need to pay for their tickets.

We do not have parking facilities at The Riverfront.

There is a small pay and display car park along the riverside past the Alacrity building. Alternative parking can be found under the Friars Walk Shopping Centre or the multi-storey Kingsway Centre Car Park a short stroll across the road from us.

There are accessible parking spots at The Riverfront. Unfortunately we are unable to reserve these spaces.  You are able to pick up and drop off passengers directly outside The Riverfront. To access press the button at the barrier at the castle end of the building

There is accessible parking available at Friars Walk and Kingsway car parks.

Newport Train Station is a 10 minute walk from The Riverfront.

From the railway station, cross the Queensway dual carriageway, take the pedestrianised Cambrian Road on to Bridge Street and then right on to Commercial Street turn left onto Corn Street (Barclays Bank is on the corner), pass The Potters Pub and Newport Main Bus Station, cross the Kingsway dual carriageway and you will be at The Riverfront.

Unfortunately we do not have a cloakroom at The Riverfront. We advise you to only bring with you what can fit on the back of your chair or under the seat in front of you.

If you have a HYNT card please call our team on 01633 656757 and they will be able to book you a HYNT ticket.

There is ramp access to both the front and rear doors at The Riverfront. Lift access, wheelchair access and toilet facilities are available on all levels except for the Basement space. There are nine wheelchair spaces in the theatre and eleven wheelchair spaces in the studio. Assistance dogs are welcomed and can be cared for during performances by arrangement.

You can find our more about accessibility at The Riverfront here: Newport Live | Accessibility

The amount of tickets sold will determine how many bars will open for the performance. Bars will open 1 hour before the performance starts.

The café will always be open serving a selection of hot, soft and alcoholic drinks.

Interval drinks can be ordered and paid for at the bar or café ahead of your performance. These will then be ready and waiting for you to collect from the signposted collection point and enjoyed in the interval.

Food is served daily from 9am - 4pm, or up until 45 minutes before the start time on a show evening.

The Riverfront is equipped with the Sennheiser MobileConnect assistive listening system.

1. Join our wifi

2. Download the app using one of the links below

3. Select your audio channel

Sennheiser MobileConnect – Apps on Google Play

Sennheiser MobileConnect on the App Store (apple.com)

There will be adverts and trailers ahead of the films and these start at the advertised start time of the film. The length of the adverts and trailers will depend film to film.

Our studio theatre programme is sold as unreserved seating meaning your tickets will not have an allocated seat number. Simply choose where you would like to sit when you arrive.

Anyone under the age of 16 must be accompanied by a responsible adult when attending the theatre. Unaccompanied under-16s will not be permitted entry.

Yes, monthly and annual fitness members of Newport Live can enjoy 2-for-1 cinema tickets at The Riverfront Cinema as part of their membership.

This benefit is exclusively available to monthly and annual members; Pay and Play members are not eligible. Each member is entitled to one free ticket per screening, redeemable only when purchased alongside a full-price ticket.

This offer is not available online.To book these tickets please call us on 01633 656757.

There are a number of restaurants, cafes and fast food establishments in Friars Walk, opposite The Riverfront. Visit the Friars Walk website to find out more: Eating & Drinking - Friars Walk Newport

There are a number of hotels and B&B’s in Newport including The Mercure, Travelodge and the Celtic Manor. Explore the accommodation available in Newport on Booking.com: Booking.com: Hotels in Newport. Book your hotel now!