Following the recent statement from the Welsh Government, from Monday 27th December there will be some changes to our facilities and services which can be found below.
We are following Covid-19 Guidance set out by Welsh Government, UK Active and UK Theatre across our services and facilities to help keep you and our other customers, staff and volunteers safe. You can find the measures we have in place and the guidelines you will need to follow here.
We take your safety very seriously and have worked hard to make our facilities a safe environment. If you’re nervous about coming to visit us, please contact us.
Opening Hours
The changes will not affect our opening hours which can be found here: Opening Times | Opening Times for Newport Live venues and facilities
Our Services
Gyms
Gyms remain open at Active Living Centre, the Geraint Thomas National Velodrome of Wales, Newport Centre and the Regional Pool & Tennis Centre.
Sessions at the gym are one hour must be booked in advance. Additional measures will be implemented in our gyms including increased social distancing and reduced capacities.
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Group Exercise Classes
Group exercise classes are available at Active Living Centre, Geraint Thomas National Velodrome of Wales, Newport Centre and the Regional Pool & Tennis Centre.
Classes must be booked in advance. Additional measures will be implemented in our classes including increased social distancing and reduced capacities which may mean that the location of your class has changed.
Online classes will also be introduced from 4th January.
Book NowTennis Courts and Lessons
Tennis courts are available to book and tennis lessons will return from 4th January at Newport Tennis Centre. One of our team will be in touch if the new guidelines affect yours or your child’s lesson.
Book NowCycling
Children’s Cycling and Track Cycling are available at the Geraint Thomas National Velodrome of Wales. Additional measures will be implemented in including increased social distancing and reduced capacities.
Book NowSwimming
Public swimming is available at Active Living Centre and the Regional Pool & Tennis Centre.
The main pools at both venues will be lane swimming only. You will need to book a lane relevant to your swimming speed. Sessions will be a maximum of 60 minutes of pool time to allow our staff to clean. Additional measures will be implemented in including wider lanes for increased social distancing and reduced capacities. You will need to arrive swim ready and we request that you only use a changing room after your swim if essential. Pool side changing will still be available.
Family swim is also available at the Regional Pool and Tennis Centre.
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Swimming Lessons
Swimming lessons will continue at the Regional Pool and Tennis Centre and Active Living Centre from 2nd January 2022. Parents and guardians will be unable to spectate.
Swimmers will need to come swim ready and will be greeted by a member of our leisure team at reception and taken to lessons.
Swimmers in the main pool at the Regional Pool and Tennis Centre will need to change pool side after their swim and exit through the side door. Parents and guardians can support with changing their child if this is essential.
Swimmers in the Teaching Pool at the Regional Pool and Tennis Centre and the pool at Active Living Centre can continue to use changing rooms. Parents and guardians can support with changing their child if this is essential.
Tots
We do not anticipate that there will be any changes to tots sessions but please keep an eye on our website and social media for the latest details.
The Riverfront Theatre & Arts Centre
We are reviewing guidance with regards to performances at The Riverfront Theatre & Arts Centre and will share more detailed update as soon as we can. If you are due to attend a performance during January, someone will be in touch with you in January if your booking is affected.
We are hopeful that performances during February will be able to go ahead as planned and will be in touch with customers with tickets for any performances affected by the new guidelines.
Our cinema and workshops will go ahead as planned with increased social distancing and capacities limited.
Rescheduled performances
At present it is only the following performances that have been rescheduled:
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Supreme Queen which was due to take place on Saturday 15 January 2022 has been rescheduled to Friday 25 February 2022
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Hello Again which was due to take place on Saturday 22 January 2022 has been rescheduled to Thursday 5 May 2022
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Richard & Adam which was due to take place on Friday 28 January 2022 has been rescheduled to Saturday 24 September 2022
All tickets for the old date will remain valid for the new date.
Cancelled performances
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WNO Orchestra: Return to Vienna on Friday 14 January
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Trumet Sensation with Lucienne Renaudin Vary on Thursday 3 February
Our box office team will be contacting bookers for the above affected performances over the next few days to discuss your options so we ask for your patience during this time and wait for us to contact you.
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Cafés
Our cafes at The Riverfront and The Regional Pool and Tennis Centre will remain open.
Bookings and Pre-booked Events
If you have a booking with us during January 2022 that is affected by the latest update, someone will be in touch with you to arrange transfer of your booking to a convenient date and time and to discuss your options. If your booking forms part of a larger ‘block booking’ or ‘event’ again one of our team will be in touch to discuss this with you.
We ask customers to be patient with us and we will be in touch as soon as possible, we will start to communicate with customers whose bookings are due in date order.
Memberships and Direct Debits
As all of our services are due to continue, there will not be any changes to the collection of direct debits and swimming credits.
If yours or your child’s lessons are due to be affected, a member of the team will be in touch.
More Information
If you require more information, we recommend that you try our FAQs before you get in touch.
VIEW FAQS
If you do need to contact the team, please email enquiries@newportlive.co.uk or call 01633 656757.
Thank You
We’d like to thank all of our customers for your positive feedback and support.
As Newport Live is a non-profit distribution organisation and charity, we are very grateful for your continued support. You can find out how you can support us at www.newportlive.co.uk/support-us
Finally, we wish you a happy and healthy Christmas and New Year! We look forward to welcoming you back to Newport Live in 2022 and once again inspiring you to get active and creative together.
