We are getting closer
Following the most recent update from the Welsh Government earlier today, we are thrilled to announce we will be able to welcome you back to our centres from Monday 10th August. We’re looking forward to getting active together soon!
We ask you to be patient with us at this time as we put the final preparations in place so that we are ready for your return.
Next week we will share more details on the facilities and sessions that will be available, what will be happening to memberships and direct debits as well as more detailed information about changes to our facilities. We'll also let you know what we'll be doing to support you if you're not quite ready to return to us yet.
Coming back will mean you will have to do things a little differently to help protect you, our other customers and our staff, but rest assured, our team will be on hand to support your wellbeing and to inspire you to be happier and healthier, together.
What you can expect
When you visit us, you’re going to notice changes we have made to ensure we live up to our commitment to keep everyone safe. These include:
• All sessions will need to be booked in advance
• A reduction in the number of users in the building
• Relocation of gyms and equipment
• Changes to our timetables and relocation of our classes
• Enhanced cleaning regimes as well as cleaning and sanitisation products provided
• Social distance and directional signage to follow as you move around our buildings
We will share our guidelines with you in advance of your visit and we encourage you to familiarise yourself with them before we reopen.
Get yourself ready
Newport Live Card
To book and use our facilities for any activity, you will require a Newport Live card.
Without it, you will not be able to access your session and for safety purposes, this allows us to monitor how many people are using our venues.
I do not have a Newport Live card
If you do not have a card, you can set up your account online here https://newportlive.leisurecloud.net/joinathome/MemberRegistration.aspx
On your first visit please collect your Newport Live card from reception. You will also be required to have your photograph taken.
I have lost my Newport Live card
If you have previously had a card which has been misplaced, please email enquiries@newportlive.co.uk Please include your name, postcode, date of birth and customer number if you have it. Please also let us know which of our sites you will be visiting so we can ensure your card is ready at reception for you to collect when you arrive for your first visit. You may also be required to have your photograph taken if this is not already on our system.
Your Details
Please ensure that the details we hold about you are up to date. These are required should we need to contact you about your session or if we need to support the NHS Wales Test Trace Protect service. https://www.newportlive.co.uk/en/book/login/
Online Booking
All classes and activities will need to be booked in advance which can be made easier by booking online via our app and website. To ensure your online account is set up visit https://www.newportlive.co.uk/en/book/login/
We will share an email update of how to reset your pin number in the coming days.
Download our App
If you have an online account or have previously received a Newport Live card, booking is easy via our Newport Live app available for both apple and android.
Click here to see our videos with more details on how to set up your Newport Live app.
Thank you
We will update you with more details on our reopening as soon as we can. If you have any queries in the meantime, please contact enquiries@newportlive.co.uk
Thank you to all of our customers and partners who have been very supportive at this time. As a charitable trust, the continued support and loyalty of our customers is key and we look forward to being able to welcome you back very soon.
