Customer Service Advisor
37 hours
Grade 3 (SCP 14-17 £17,537 - £18,769)
plus benefits
Newport Live is an award winning not for profit sport, leisure and cultural trust; and registered UK Charity with an excellent track record of delivering innovative programmes and services to our communities and residents that ‘inspire people to be happier and healthier’.
We are looking to recruit a Customer Service Advisor to join our busy team based at the Regional Pool & Tennis Centre. The Customer Service Advisors are often the first point of contact for Newport Live, responding to individual customers and block bookers via telephone, email, online and enquiries made in person.
Exceptional customer service is a must for this role, as you work to develop the skill and knowledge to effectively manage enquiries from new and existing customers, presenting the broad range of products and services available. This includes those across Sport and Leisure, Theatre, Arts and Culture, our Community Programmes and other new Newport Live products in development.
You will actively promote the Newport Live offer to encourage increased participation and generate sustainable income for the company in line with company standards and KPIs, always exceeding customer expectation in line with Newport Live values.
For an informal discussion about the post please contact Kirsten Daniels, IT, Systems and Support Manager via email Kirsten.daniels@newportlive.co.uk.
Application details are available in Welsh upon request.
Application Process
You can download an application form and job description via the Newport LIVE website www.newportlive.co.uk alternatively they are available via e-mail request from jobs@newportlive.co.uk
Please return the completed application forms to jobs@newportlive.co.uk
Closing date for applications: Friday 1st October 2021
We reserve the right to close this advertisement early if sufficient applicants have been received.