When using our facilities, you will need to follow the following guidelines

Covid Guidelines:

 

General Covid Guidelines

  • You must book and pay for your session before your arrival. This can be done via our website or app. We will be unable to accept ‘Walk In Sessions’. 

  • Do not come to any Newport Live Centre if;

    • You or anyone in your household are unwell

    • You have any symptoms of Covid-19

    • You have had a positive test for COVID-19 or onset of symptoms of COVID-19 in the last 10 days

    • Any member of your household has had symptoms of COVID-19 or has tested positive for COVID-19 in the last 14 days

    • You have been contacted by a contact tracer from the Test, Trace and Protect Programme and told to isolate in the last 14 days as a contact of someone with confirmed COVID-19

    • You have returned from a country outside of the UK in the last 14 days, other than those on the exempt list

    • You live in an area which is currently in a Local Lockdown

  • Newport Live is following safety guidance from Welsh Government, UK Active and UK Theatre. Please always follow all Covid-19 response approved notices and signage clearly on display. 

  • Respect social distancing always. 

  • You will need to swipe in for all sessions or check-in with an instructor where this is not possible. 

  • Please ensure you arrive no more than 5 minutes before your session and follow the guidance at the centre of your activity. 

  • For the safety of you and our customers, if you arrive late for your booked time you will be refused entry. 

  • Please arrive ready for your activity as dry side changing rooms are available with limited capacities at Newport Centre, the Geraint Thomas National Velodrome of Wales and the Regional Pool & Tennis Centre. Lockers will not be available. We will be operating cashless across all sites where possible. 

  • Equipment will not be available for hire or loan across any of our centres. 

  • Please ensure you always listen to our staff, follow their instructions, and treat all staff with courtesy. 

  • Stay within marked zones or areas and keep left as you move around our centres.  

  • Bring your own drinking water and use the hand sanitiser available, towels will not be permitted (except for swimming), blue roll will be provided. Lockers will be out of use, please only bring what you need. 

  • You must not go from the one activity to another. You need separate bookings and you must exit and re-enter using the approved routes. 

  • If you wish to wear a mask to train then please do, we will, however, not be enforcing the wearing of masks while exercising. Face coverings are manditory while moving about our facilities.

  • We would ask you NOT to wear disposable gloves whilst in the facility but to sanitise your hands before/after using each piece of equipment instead. 

  • Once you complete your activity please do not congregate in groups, please exit the centre promptly following the appropriate signage.  

  • We will pass on information regarding your visit to the NHS Test, Trace, Protect service if requested to do so. 

Face Coverings

In line with guidance from the Welsh Government you will be required to wear a face covering when in all Newport Live centres at all times unless medically exempt. This includes in changing rooms, toilets and when moving from machine to machine in the gym areas.

You are not required to wear a mask if;

  • You are participating in exercise or sport e.g. in a gym, fitness class, swimming pool or when riding the Velodrome Track where we have social distancing measures in place. You will need to wear your mask on the way to and from your activity as well as when moving from machine to machine in the gym. 
  • You are under the age of 11.
  • You are seated in the café area at the Pool & Tennis Centre or Riverfront Theatre & Arts Centre when consuming refreshments.
  • You have a reasonable excuse to not wear a face covering (e.g. health reasons).

You can find more details on the Welsh Government website here https://gov.wales/face-coverings-guidance-public

 

The Riverfront Covid Guidelines

Covid-19 Pass

  • From the 15th November, if you are aged 18 or over, you will be required to present your Covid status when attending a show or event, including a cinema screening, at The Riverfront. Your Covid status can be presented in one of the following ways:
    • Via the digital NHS Covid pass - people who are fully vaccinated in Wales can download a certificate proving their status. NHS COVID Pass: prove your vaccination status | GOV.WALES. If you are unable to use the digital NHS Covid pass you can request one by calling 0300 303 5667 
    • a paper-based version of the NHS Covid pass – this does not include vaccination cards 
    • confirmation of a negative test result by email or text provided by gov.uk (no older than 24 hours)
    • Confirmation of a positive test within the last 6 months which has been followed by the appropriate period of isolation i.e., 10 days) - this can be evidenced in the Covid pass or by text or email


Visiting The Riverfront

  • The Riverfront has been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.  
  • For Track, Trace, Protect you should check in to The Riverfront by scanning the QR codes at our entrance. 
  • Face coverings are still mandatory in The Riverfront for anyone aged 11 and over unless you are exempt. You may be asked for proof of your exemption. 
  • Unless exempt, you must wear your face mask correctly covering your nose and mouth in the auditorium and workshop space for the whole duration of the show or event. When eating or drinking your face mask can be temporarily removed however it must be back in place while you are seated and holding your refreshments. 


Performances & Cinema

  • We are reviewing guidance with regards to performances at The Riverfront Theatre & Arts Centre and will share more detailed update as soon as we can. If you are due to attend a performance during January, someone will be in touch with you in January if your booking is affected by the latest update in guidance.

  • Our cinema and workshops will go ahead as planned in January with increased social distancing and capacities limited.

  • If you are coming to a show or event we advise you arrive 30 minutes before the event starts as the team will need to check this paperwork and may also perform a temperature check ahead of scanning your ticket. Should you record a temperature of 37.8 Degrees or above you will be asked to leave the Riverfront as this is a known symptom of the Coronavirus. 

  • Please use the roadside entrance when arriving for your show or event unless you require use of the ramp for access to the building. The doorway on the Riverside of the building will be a designated exit only. 
  • If you have booked tickets for a show or event but are waiting for PCR test results please contact the Riverfront box office who will be able to advise on how you can exchange your tickets. 
  • All shows and events at The Riverfront are currently sold at full capacity without any social distancing measures. 
  • The Box Office will be open from 9am to 4pm Monday to Saturday, or later if there are events taking place that evening. 
  • We encourage customers to pre-book online or over the phone and use e-tickets/print at home wherever possible to reduce hand to hand contact. Our ushers will be checking printed tickets on devices but will not be touching/tearing them. 


Cafe

  • The café will be open from 9am for take away and sit down service. We will be serving hot and cold drinks, snacks, confectionary and cake. We also have a reduced breakfast and sandwich menu available.  
  • You cannot book a table in advance, seating is available on a first come, first served basis.  
  • If you are coming to a show or event please consider booking your interval drinks on arrival to reduce queuing time during the interval. 
Gym Covid Guidelines

  • Additional measures will be implemented in our gyms from Monday 27 December 2021, including increased social distancing and reduced capacities.

  • Please familiarise with the Covid19 Health Commitment Statement on display across our centres, you will be asked to sign this electronically in the coming weeks.   

  • You will need to arrive, complete your activity, and leave within one hour. 

  • Towels are not permitted; blue roll will be provided. 

  • Please bring your own drinking water, water fountains will not be available.   

  • Wipe down all equipment before and after use with the cleaning materials provided. 

  • Do not use any equipment that has been placed out of use. 

  • You will not be able to go from the gym to the pool or exercise class or vice versa. You need separate bookings and you must exit and re-enter using the approved routes. 

  • You must train alone; you cannot use equipment where you would need a ‘spotter’. 

  • Exercise responsibly maintaining social distancing always. 

Group Exercise Class Covid Guidelines

  • Additional measures will be implemented in our classes from Monday 27 January including increased social distancing and reduced capacities which may mean that the location of your class has changed.

  • Online classes will also be introduced from 4th January.

  • You will need to arrive, complete your class, and leave the centre promptly, please do not congregate in groups. 

  • Towels are not permitted; blue roll will be provided. 

  • Please bring your own drinking water, water fountains will not be available.   

  • Wipe down all equipment before and after use with the cleaning materials provided. 

  • Bring your own mats and appropriate fitness class equipment if you can. 

  • Do not use any equipment that has been placed out of use. 

  • You must not go from the class to the gym or pool or vice versa. You need separate bookings and you must exit and re-enter using the approved routes. 

  • Exercise responsibly maintaining social distancing always. 

Swim Covid Guidelines

  • The main pools at both venues will be lane swimming only. You will need to book a lane relevant to your swimming speed.

  • Sessions will be a maximum of 60 minutes of pool time to allow our staff to clean. 

  • Additional measures will be implemented in including increased social distancing and reduced capacities.

  • You will need to arrive swim ready and we request that you only use a changing room after your swim if essential. Pool side changing will still be available.

  • You will need to arrive, complete your swim, and leave the centre promptly, please do not congregate in groups. 

  • Parents and guardians will be unable to spectate if their children are taking part in swimming lessons, but can support with changing their child if required.

  • Come ‘swim ready’ as changing rooms will not be available prior to your swim; you will be allocated a space to remove your clothes and store your belongings poolside. We will be able to support customers with assisted needs. 

  • Please use the showers at poolside for a pre-hygiene shower. 

  • Swimmers will need to book a slow, medium, or fast lane during their booking, there will be other swimmers in the lane at the same time. Respect lane discipline and other swimmers, overtaking will not be permitted. 

  • Swimming equipment/floatation aids are not permitted, except for googles, swim caps, nose, clips, ear plugs and any other personal equipment. Bring your own swimming equipment and floats. 

  • You must not go from the pool to the gym or exercise class or vice versa. You need separate bookings and you must exit and re-enter using the approved routes. 

  • Swim responsibly maintaining social distancing. 

  • Backstroke is prohibited. 

  • Children can book into these sessions; however, they must be competent swimmers, able to lane swim. This will be subject to Newport Live Parent supervision guidelines across our centres. 

Tennis Covid Guidelines

  • Pre-booked courts only, please familiarise yourself with our court capacities in line with Tennis Wales. Spectators will not be permitted.  

  • All people playing together must arrive at the same time. 

  • Change courts responsibly, please vacate your court at least 5 mins ahead of your booking. 

  • Access to courts 2 and 4 is via the tennis balcony only. 

  • Towels are not permitted; blue roll will be provided. 

  • Bring your own tennis equipment. 

  • Equipment is not available to hire or loan. 

  • Play responsibly maintaining social distancing during the game and when retrieving balls from other courts. 

Track Cycling Covid Guidelines

  • We strongly recommend that all riders over 18 take a lateral flow test before visiting our facilities and participating in a Track Cycling session.
  • Please follow all signage in the building to access Track Centre. Riders will be allowed to access Track Centre 15 minutes before session start time. It is recommended you arrive ready to ride as changing room space is limited.
  • Respect social distancing always.
  • Bring your own drinks and cycling equipment. The water fountain is available but for filling water bottles only.
  • No spectators will be permitted.  
  • Towels will not be permitted.  
  • After your activity, please leave the building immediately following any directional signage and maintaining social distancing.  
  • Additional measures may be implemented including increased social distancing and reduced capacities, we will confirm any further changes in due course.
Track League & Race Night Covid Guidelines

  • We strongly recommend that all riders over 18 take a lateral flow test before visiting our facilities and participating in Track League and Race Night.
  • Sign on will not require a physical signature, riders must read the ‘Sign On Sheet’ and accompanying terms and conditions, by taking a race number you agree to the events terms and conditions. The terms and conditions are also able to view on British Cycling website.
  •  Please follow all signage in the building to access Track Centre. Riders will be allowed to access Track Centre from 6pm. It is recommended you arrive ready to ride as changing room space is limited. 
  • Riders will need to remain in their pens (areas) before and after racing.
  • Riders will be required to wear a facing cover inside the Geraint Thomas National Velodrome of Wales at all times unless medically exempt, warming up on rollers (within their pen) and when riding the track.
  • Respect social distancing always.
  • Bring your own drinks and cycling equipment. The water fountain is available but for filling water bottles only.
  • Towels will not be permitted. 
  • Vents will be open during the event to ensure maximum airflow through Track Centre.
  • Spectators (parents, guardians and carers only) are allowed on the grounds of safeguarding to view under 18s partaking in Track League and Race Night but must remain in the stand, however, we ask that you socially distance and wear a mask. Spectators are not permitted in Track Centre.
  • After your activity, please leave the building immediately following any directional signage and maintaining social distancing.
  • Additional measures may be implemented including increased social distancing and reduced capacities, we will confirm any further changes in due course.

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Newport Live Covid 19 Commitment Logo

Here at Newport Live we are committed to keeping you safe. Our Covid-19 Commitment is to give our customers peace of mind when joining or attending our facilities. You can find our full commitment here

 

If you have any queries or need further information or clarity, please contact the team via [email protected]

By making a booking with us you agree to the following terms and conditions, which are in addition to Newport Live standard Terms & Conditions. These conditions are subject to change at any time.