When using our facilities, you will need to follow the following guidelines

Newport Live Covid 19 Commitment Logo

Here at Newport Live we are committed to keeping you safe. Our Covid-19 Commitment is to give our customers peace of mind when joining or attending our facilities. You can find our full commitment here

By making a booking with us you agree to the following terms and conditions, which are in addition to Newport Live standard Terms & Conditions

These conditions are subject to change at any time. 

 

General Rules 

  • You must book and pay for your session before your arrival. This can be done via our website or app. We will be unable to accept ‘Walk In Sessions’. 

  • Do not come to any Newport Live Centre if;

    • You or anyone in your household are unwell

    • You have any symptoms of Covid-19

    • You have had a positive test for COVID-19 or onset of symptoms of COVID-19 in the last 10 days

    • Any member of your household has had symptoms of COVID-19 or has tested positive for COVID-19 in the last 14 days

    • You have been contacted by a contact tracer from the Test, Trace and Protect Programme and told to isolate in the last 14 days as a contact of someone with confirmed COVID-19

    • You have returned from a country outside of the UK in the last 14 days, other than those on the exempt list

    • You live in an area which is currently in a Local Lockdown

  • Newport Live is following safety guidance from UK Active and Covid-19 response approved. Please always follow all Covid-19 response approved notices and signage clearly on display. 

  • Respect social distancing always. 

  • You will need to swipe in for all sessions or check-in with an instructor where this is not possible. 

  • Please ensure you arrive no more than 5 minutes before your session and follow the guidance at the centre of your activity. 

  • For the safety of you and our customers, if you arrive late for your booked time you will be refused entry. 

  • Please arrive ready for your activity as dry side changing rooms are available with limited capacities at Newport Centre, the Geraint Thomas National Velodrome of Wales and the Regional Pool & Tennis Centre. Lockers will not be available. We will be operating cashless across all sites where possible. 

  • Equipment will not be available for hire or loan across any of our centres. 

  • Please ensure you always listen to our staff, follow their instructions, and treat all staff with courtesy. 

  • Stay within marked zones or areas and keep left as you move around our centres.  

  • Bring your own drinking water and use the hand sanitiser available, towels will not be permitted (except for swimming), blue roll will be provided. Lockers will be out of use, please only bring what you need. 

  • You must not go from the one activity to another. You need separate bookings and you must exit and re-enter using the approved routes. 

  • If you wish to wear a mask to train then please do, we will, however, not be enforcing the wearing of masks while exercising. Face coverings are manditory while moving about our facilities.

  • We would ask you NOT to wear disposable gloves whilst in the facility but to sanitise your hands before/after using each piece of equipment instead. 

  • Once you complete your activity please do not congregate in groups, please exit the centre promptly following the appropriate signage.  

  • We will pass on information regarding your visit to the NHS Test, Trace, Protect service if requested to do so. 

 

Face Coverings

Yes, in line with guidance from the Welsh Government you will be required to wear a face covering when in all Newport Live centres at all times unless medically exempt. This includes in changing rooms, toilets and when moving from machine to machine in the gym areas.

You are not required to wear a mask if;

  • You are participating in exercise or sport e.g. in a gym, fitness class, swimming pool or when riding the Velodrome Track where we have social distancing measures in place. You will need to wear your mask on the way to and from your activity as well as when moving from machine to machine in the gym. 
  • You are under the age of 11.
  • You are seated in the café area at the Pool & Tennis Centre or Riverfront Theatre & Arts Centre when consuming refreshments.
  • You have a reasonable excuse to not wear a face covering (e.g. health reasons).

You can find more details on the Welsh Government website here https://gov.wales/face-coverings-guidance-public

The Riverfront 

  • The Riverfront has been closed for almost 18 months, so please bear with our team as we adjust to working under new conditions

  • On entry to The Riverfront you will need to provide your name and contact details for Track and Trace purposes. You can do this by scanning in on the NHS app or by providing your details on paper.

  • Face coverings are still mandatory in The Riverfront unless you are exempt. You may be asked for proof of your exemption.

  • Face coverings will be required in the auditorium for the whole duration of the show or event. You may only remove your face covering if you are eating or drinking.

  • All shows at The Riverfront up until the 31st December 2021 will be social distanced and there will be a gap of at least 1 seat between different parties in the auditorium.

  • The Box Office will be open from 9am to 4pm Monday to Saturday, or later if there are events taking place that evening.

  • The café will be open from 9am for take away and sit down service. We will be serving hot and cold drinks, snacks, confectionary and cake. We also have a reduced breakfast and sandwich menu available. Hot food service will be reintroduced at a later date.

  • You cannot book a table in advance, seating is available on a first come, first served basis. 

  • Due to social distancing tables and chairs in the café and foyer cannot be moved from where they have been placed.

  • To allow for social distancing there will be reduced capacities in the theatre and arts centre at present.  

  • We encourage customers to pre-book online or over the phone and use e-tickets/print at home wherever possible to reduce hand to hand contact. Our ushers will be checking printed tickets on devices but will not be touching/tearing them.

  • Our toilet facilities will only be available for café visitors and event attendees.  

  • The Riverfront has been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. 

Gym Rules  

  • Please familiarise with the Covid19 Health Commitment Statement on display across our centres, you will be asked to sign this electronically in the coming weeks.   

  • You will need to arrive, complete your activity, and leave within one hour. 

  • Towels are not permitted; blue roll will be provided. 

  • Please bring your own drinking water, water fountains will not be available.   

  • Wipe down all equipment before and after use with the cleaning materials provided. 

  • Do not use any equipment that has been placed out of use. 

  • You will not be able to go from the gym to the pool or exercise class or vice versa. You need separate bookings and you must exit and re-enter using the approved routes. 

  • You must train alone; you cannot use equipment where you would need a ‘spotter’. 

  • Exercise responsibly maintaining social distancing always. 

 

Group Exercise Class Rules  

  • You will need to arrive, complete your class, and leave the centre promptly, please do not congregate in groups. 

  • Towels are not permitted; blue roll will be provided. 

  • Please bring your own drinking water, water fountains will not be available.   

  • Wipe down all equipment before and after use with the cleaning materials provided. 

  • Bring your own mats and appropriate fitness class equipment if you can. 

  • Do not use any equipment that has been placed out of use. 

  • You must not go from the class to the gym or pool or vice versa. You need separate bookings and you must exit and re-enter using the approved routes. 

  • Exercise responsibly maintaining social distancing always. 

 

Swim Rules 

  • You will need to arrive, complete your swim, and leave the centre promptly, please do not congregate in groups. 

  • Come ‘swim ready’ as changing rooms will not be available prior to your swim; you will be allocated a space to remove your clothes and store your belongings poolside. We will be able to support customers with assisted needs. 

  • Please use the showers at poolside for a pre-hygiene shower. 

  • Swimmers will need to book a slow, medium, or fast lane during their booking, there will be other swimmers in the lane at the same time. Respect lane discipline and other swimmers, overtaking will not be permitted. 

  • Swimming equipment/floatation aids are not permitted, except for googles, swim caps, nose, clips, ear plugs and any other personal equipment. Bring your own swimming equipment and floats. 

  • You must not go from the pool to the gym or exercise class or vice versa. You need separate bookings and you must exit and re-enter using the approved routes. 

  • Swim responsibly maintaining social distancing. 

  • Backstroke is prohibited. 

  • Children can book into these sessions; however, they must be competent swimmers, able to lane swim. This will be subject to Newport Live Parent supervision guidelines across our centres. 

 

Tennis Rules 

  • Pre-booked courts only, please familiarise yourself with our court capacities in line with Tennis Wales. Spectators will not be permitted.  

  • All people playing together must arrive at the same time. 

  • Change courts responsibly, please vacate your court at least 5 mins ahead of your booking. 

  • Access to courts 2 and 4 is via the tennis balcony only. 

  • Towels are not permitted; blue roll will be provided. 

  • Bring your own tennis equipment. 

  • Equipment is not available to hire or loan. 

  • Play responsibly maintaining social distancing during the game and when retrieving balls from other courts. 

 

Cycling Rules

  • Please follow all signage in the building to access track centre. Riders will be allowed to access track centre 15 minutes before session start time. It is recommended you arrive ready to ride as changing room space is limited.  

  • No spectators will be permitted.  

  • Towels will not be permitted.  

  • Bring your own drinks and cycling equipment. The water fountain is out of use currently. 

  • After your activity, please leave the building immediately following any directional signage and maintaining social distancing.  

 

If you have any queries or need further information or clarity, please contact the team via enquiries@newportlive.co.uk 

 

By making a booking with us you agree to the following terms and conditions, which are in addition to Newport Live standard Terms & Conditions

These conditions are subject to change at any time.