Latest Update from Newport Live 24/12/21

Following the recent statement from the Welsh Government, from Monday 27th December there will be some changes to our facilities and services.

Update to our services December 2021

 

 

Safety MeasuresNewport Live Covid 19 Commitment Logo

We have guidelines in place to ensure we keep you, our other customers, our staff and our volunteers safe.

We are following guidance set out by Welsh Government, UK Active and are Covid-19 Response Approved.

This includes increased cleaning, reduced capacities, social distancing, and face coverings.

Our full guidelines can be found here.
UKA COVID-19 Response Approved Logo

 

 

 

See it Safely

The Riverfront Theatre & Arts Centre have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out more about our Covid safety measures, what we have been putting in place ready for your visit, and what you will need to know before your visit on our Covid guidelines page here.

See it safely logo

 

Customer Reassurance

If you’d like to be active and return to us but you’d like see more about the safety measures we have implemented, one of our team would be happy to show you around, go through the safety measures we have in place and answer any questions to reassure you about the changes we’ve implemented.

Tour of our facilities – Drop in and speak to a member of our reception team who will happily organise a tour of our facilities with one of our team.

Free 5 Day Pass – Apply for a Free 5 Day Pass and use everything that Newport Live offers for free for 5 days. Request yours here. You can attend our gym, pool and classes and experience the safety measures we have implemented.

Member Welcome – Book a member welcome! Our team will show you around the gym and talk you through our safety measures. We'll also give you personal fitness support including your fitness goals, conduct a health check, and can help with your personal programme. A welcome is free to members or £4.50 for non-members and includes your gym session in the price. Or get yours free with a Free 5 Day Pass.

Digital Consultation – If you’re still nervous about coming to site and want to talk to someone first, arrange a digital consultation with one of our fitness team who can talk you though the safety measures we have in place and give you advice on your fitness regime. Contact us to arrange yours.

 

Freezing Your Membership

If you are a Newport Live member or have a Direct Debit for one of our services and are unable attend due to coronavirus, we will pause your membership and Direct Debit or credits until you are ready to return.

This includes if;

  1. Our centres or facilities are closed
  2. Welsh Government restrictions mean you cannot access our sites (e.g. local lockdowns)
  3. You are unable to attending due to sickness or self-isolation
  4. You do not feel safe using our facilities or services

We understand that this is a difficult time for everyone, and our team will do our best to help you.

You can find our full membership Terms & Conditions here.

 

Bookings

If you have a booking and are unable to attend due to the above, we will move your booking to a new date. 

For more detail on any of the above contact our friendly team at [email protected], 01633 656757 or via the chat on our website.