covid-19 update - 19th march
Dear Valued Customer,
Following the most recent briefing from the UK Government, the announcement of the closure of schools and after consultation and agreement with our partners Newport City Council, we regret to inform you that Newport Live venues will be closing at the end of business on Friday 20th March and we will not be open to the public until it is safe as we follow Government guidance.
The facilities and services which will close and stop include:
• Regional Pool & Tennis Centre at Newport International Sports Village
• The Geraint Thomas National Velodrome of Wales at Newport International Sports Village
• Newport Stadium at Newport International Sports Village
• Newport Centre • Active Living Centre
• Connect Centre
• The Riverfront Theatre and Arts Centre
• Sports and Arts Development provision in the wider community
Memberships
If you have a membership with Newport Live, you do not need to take any action, your membership will now be automatically frozen from the day we close, this applies to monthly, fixed term and annual members. We will not be collecting any direct debits during our period of enforced closure. Once we are in a position to reopen we will make you aware of our start up processes together with when we are able to welcome you back and to restart your membership with us.
Integrated Swimming and Tennis Programme Memberships
If you have an Integrated Swimming Programme or Tennis programme membership with Newport Live, you do not need to take any action, your membership will now be automatically frozen from the day we close. This applies to monthly, fixed term and annual members. We will not be collecting any direct debits during our period of enforced closure. Once we are in a position to reopen we will make you aware of our start up processes together with when we are able to welcome you back and to restart your membership with us
Swimming Lessons
All swimming lessons following our closure will now be frozen with immediate effect and existing credits will remain in place until we are able to resume the lessons. For those of you with a direct debit for swimming lessons, you do not need to take any action. We will not be collecting any direct debits during the period of enforced closure. Once we are in a position to reopen we will make you aware of our start up processes together with when we are able to welcome you back and to restart you the swimming lessons with us.
Bookings and Pre-booked Events
We are currently working through the challenges associated with this decision, please bear with us and one of our team will be in touch with any customers who have pre-booked activities or sessions across all our venues. We ask customers to be patient with us during this time as we have very large volumes to deal with, a reduced workforce and limited access to our systems.
We understand the importance of physical activity, exercise, keeping fit and engaging in the arts and other creative activity and that it is essential to the wellbeing of our customers, particularly at this time. During our closure we will do our best to share information online to help our customers stay fit and healthy and to support positive physical and mental wellbeing. We will also be providing online sports and arts activities and exercises for you and your children to engage with.
• Visit our website at www.newportlive.co.uk
• You can follow Newport Live on Facebook, Twitter and Instagram via @NewportLiveUK
• Sign up for our e-newsletter at www.newportlive.co.uk/keepintouch
• Download our app from the Apple or Google Play stores
During this period of uncertainty we will be working with Newport City Council to support the resilience of the City and our wider partners, doing all we can during this emergency and being ready for the recovery phase when we will once again be providing your sport, leisure, arts, entertainment and cultural opportunities within the City and its communities.
We’d like to thank all of our customers for all of your positive feedback and co-operation during this difficult time. As Newport Live is a non-profit distribution organisation and charity, we are very grateful for your continued support.
For future performances at The Riverfront Theatre and Arts Centre please check the webpage www.newportlive.co.uk/riverfront or to book future fitness activities or experiences please visit our Gift Experiences page.
Finally, we’d like to remind you to continue to follow the most recent guidance from Public Health Wales available at phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19 and the from the UK Government at https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-governmentresponse.
When this unprecedented situation comes to an end, we look forward to welcoming you back to Newport Live and continuing to inspire you, the people of Newport, and beyond to be happier and healthier.
Best Wishes
Steve Ward
Chief Executive
